Director of Operations - New Rochelle, United States - The Learning Experience

The Learning Experience
The Learning Experience
Verified Company
New Rochelle, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Role Responsibilities:

BUSINESS OPERATIONS AND PEOPLE LEADERSHIP

  • Drives financial performance and productivity for all operational aspects of the center
  • Effectively analyzes and reconciles monthly P&L statements; creates action plans based on past performance and forecasted occupancy
  • Hires outstanding talent and ensures center is fully staffed with high performing teachers
  • Effectively manages labor; Approves all final work schedules to ensure appropriate ratios are always intact
  • Forecasts future enrollment based on annual graduation
  • Processes payroll, ensuring the accuracy of timekeeping systems
  • Manages center inventory
- office supplies, food, curriculum, staff recognition items, etc.

  • Manages all vendor relationships
- organizes facilities maintenance and technology support

  • Ensures parent billings, account receivables and collections are accurate and precise
  • In partnership with Center Director, conducts team meetings to communicate important information and set a direction

CUSTOMER ENGAGEMENT

  • Executes marketing brand campaigns within the center and implements local marketing activities.
  • Oversees Work and Family program
- building new relationships with community and business leaders (Housing Communities, Chamber of Commerce, Local Businesses)

  • Effectively uses social media channels for parent engagement and retention
  • Nurtures leads through scheduling and conducting tours; follows up with potential families to secure enrollment.
  • Leads tours, highlighting key features of our brand and the center and maintains strong connections with potential customers
  • Has a strong understanding of the childcare offerings within the community
  • Maintains the lead tracking portal and customer database
  • Coordinates the registration process and maintains customer and employee information in center systems
  • Responsible for communications to families (i.e. billing, newsletters)
  • Plans and manages budget for "parent pleasers"

Qualifications:

  • 3+ years' experience in retail/store management crossindustry experience is welcome
  • Demonstrated leadership ability with a minimum of 2+ years of experience in a customerfacing sales setting
  • Ability to leverage data to understand the business and make decisions
  • Bachelor's degree preferred'
'

Work Location:

  • One location
Work Remotely

  • No

Pay:
$60, $75,000.00 per year


Benefits:


  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift
  • Monday to Friday

Education:


  • Associate (required)

Ability to Relocate:

  • New Rochelle, NY: Relocate before starting work (required)

Willingness to travel:

  • 25% (preferred)

Work Location:
In person
More jobs from The Learning Experience
See all jobs of The Learning Experience