- You want to work at a company where customers feel your impact every day
- You'll have autonomy to design and implement innovative technical solutions
- Your work will directly impact thousands of apartment communities and millions of renters
- You'll receive significant equity in a venture-backed company with strong traction
- As we scale, your role and influence will grow with the company
- This is a demanding role that will often require extended hours and deep commitment
- As a founding team member, you'll need to wear multiple hats and step outside your comfort zone
- You'll need to make thoughtful tradeoffs between innovation and immediate needs
- You'll interact directly with customers to understand their needs and occasionally travel to their offices
- We're a startup - priorities can shift rapidly as we respond to market opportunities and customer needs
- If you're not comfortable getting your hands dirty with legacy code or speaking directly with customers, this isn't the job for you
- Maintain and help debug Zuma's internal admin onboarding tool for new customers
- Configure and manage backend feature flags for customers
- Ensure API integrations between Zuma and property management systems (PMS) / CRMs are set up and fully functional
- Keep integration documentation accurate and up-to-date (and improve it for easier adoption)
- Debug existing integration issues when regressions occur
- Investigate and report on basic AI hallucination issues and knowledge base inconsistencies
- Collaborate with engineering to automate repetitive tasks and improve onboarding/support workflows
- Basic coding ability (Python or JavaScript) for automation and small improvements
- Familiarity with databases (MongoDB / Postgres)
- Strong understanding of APIs and ability to debug integration issues
- Clear written and verbal communication skills (especially in explaining technical issues to non-technical audiences)
- Attention to detail with a knack for documenting processes clearly and efficiently
- Bonus: Prior experience supporting SaaS or AI-driven platforms
- Great health insurance, dental, and vision
- Gym and workspace stipends
- Computer and workspace enhancements
- Unlimited PTO
- Company off-sites with the team
- Opportunity to play a critical role in building the foundations of the company and Engineering culture
- Not Applicable
- Full-time
- Information Technology
-
We are building the data platform that powers the future of machine learning applications. As a Support Engineer at Chalk you will be our front-line technical support expert ensuring customers have exceptional experiences with our products. · Provide front-line technical support ...
San Francisco, CA2 months ago
-
Summary · As a Support Engineer (AI-First), you will design, build, and run the systems that power Hedra's AI-first customer support. You'll operate production-grade AI support workflows (routing, escalation, knowledge, and evaluation), and you'll jump in as the human escalation ...
San Francisco $55,000 - $105,000 (USD) per year Full time2 weeks ago
-
Mission · Pilots can't afford downtime — and neither can the systems that support them. At Navi, the Support Engineer is the first line of defense for our users: flight students, instructors, and training centers who rely on our AI co-pilot to improve performance. Your mission is ...
San Francisco $55,000 - $105,000 (USD) per year1 week ago
-
The Support Engineer is the first line of defense for our users: flight students, instructors and training centers who rely on our AI co-pilot to improve performance. · Competitive salary — no equity but strong compensation for the role. · Growth path — learn the product deeply a ...
San Francisco, CA2 months ago
-
As an IT Support Engineer you'll be responsible for providing support to the company executives and leadership team. · ...
San Francisco3 weeks ago
-
Are you a seasoned IT professional passionate about delivering exceptional support and innovative solutions? We are seeking a dedicated IT Support Engineer to be the frontline champion of our end-user technology environment in the vibrant San Francisco Bay Area. This is an exciti ...
San Francisco, CA $50,000 - $85,000 (USD) per year1 week ago
-
Exa is building a search engine from scratch to serve every AI application. We build massive-scale infrastructure to crawl the web, train state-of-the-art embedding models to index it, and develop super high performant vector databases in rust to search over it. We also own a $5M ...
San Francisco, California $55,000 - $105,000 (USD) per year6 days ago
-
We tear down complexity latency and scale barriers that have traditionally constrained ML capabilities Our platform combines Rust-speed performance with elegant tools that developers love to use · As a Support Engineer at Chalk you'll be our front-line technical support expert e ...
San Francisco Full time1 month ago
-
About Dust · We're creating a new AI operating system that has the potential to change the way companies operate. Our mission at Dust is to transform how work gets done by letting any team and employee shape the exact agents they need to accelerate their work. · With 70%+ weekly ...
San Francisco $55,000 - $105,000 (USD) per year Full time5 days ago
-
About this role · Faire is looking for an IT Support Engineer to join our IT Operations team in San Francisco. In this role, you'll deliver high-quality technical support to our employees while helping to scale and streamline IT services through automation, documentation, and pro ...
San Francisco $50,000 - $85,000 (USD) per year1 week ago
-
About Faire · Faire is an online wholesale marketplace built on the belief that the future is local — independent retailers around the globe are doing more revenue than Walmart and Amazon combined, but individually, they are small compared to these massive entities. At Faire, we' ...
San Francisco $98,000 - $135,000 (USD) Full time1 week ago
-
Why Mintlify? · We're on a mission to empower builders. · Massive reach: Our docs platform serves 100 million+ developers every year and powers documentation for 18,000+ companies, including Anthropic, Microsoft, PayPal, Spotify, Coinbase, X, and over 20% of the last YC batch. · ...
San Francisco $55,000 - $105,000 (USD) per year2 days ago
-
· About Faire · Faire is an online wholesale marketplace built on the belief that the future is local — independent retailers around the globe are doing more revenue than Walmart and Amazon combined, but individually, they are small compared to these massive entities. At Faire, ...
San Francisco, CA $50,000 - $85,000 (USD) per year6 days ago
-
Are you a seasoned IT professional passionate about delivering exceptional support and innovative solutions? We are seeking a dedicated IT Support Engineer to be the frontline champion of our end-user technology environment in the vibrant San Francisco Bay Area. This is an exciti ...
San Francisco $50,000 - $85,000 (USD) per year1 week ago
-
· Summary · As a Support Engineer (AI-First), you will design, build, and run the systems that power Hedra's AI-first customer support. You'll operate production-grade AI support workflows (routing, escalation, knowledge, and evaluation), and you'll jump in as the human escalati ...
San Francisco $55,000 - $105,000 (USD) per year1 week ago
-
· About Zuma · Zuma is pioneering the future of agentic AI and our focus is to transform the rental market experience for consumers and property manager alike. Our innovative platform is engineered from the ground up to boost operations efficiency and enhance support capabilitie ...
San Francisco Bay $55,000 - $105,000 (USD) per year1 hour ago
-
About Dust · We're creating a new AI operating system that has the potential to change the way companies operate. Our mission at Dust is to transform how work gets done by letting any team and employee shape the exact agents they need to accelerate their work. · With 70%+ weekly ...
San Francisco, CA $55,000 - $105,000 (USD) per year4 days ago
-
· About Dust · We're creating a new AI operating system that has the potential to change the way companies operate. Our mission at Dust is to transform how work gets done by letting any team and employee shape the exact agents they need to accelerate their work. · With 70%+ week ...
San Francisco $55,000 - $105,000 (USD) per year4 days ago
-
The IT Operations team keeps Anthropic running we make sure every employee can do their best work without friction. We're seeking an IT Support Engineer who combines deep technical skills with a genuine service mindset and sound judgment. · ...
San Francisco, CA1 month ago
-
Meter is scaling fast and redefining the future of enterprise networking. If you re a network engineer who thinks support is maintenance mode think again. · ...
San Francisco $127,500 - $210,000 (USD)1 month ago
-
Summary · As a Support Engineer (AI-First), you will design, build, and run the systems that power Hedra's AI-first customer support. You'll operate production-grade AI support workflows (routing, escalation, knowledge, and evaluation), and you'll jump in as the human escalation ...
San Francisco, CA $55,000 - $105,000 (USD) per year1 week ago
Support Engineer - San Francisco - Zuma ⚡
Description
Overview
Join to apply for the Support Engineer role at Zuma
Get AI-powered advice on this job and more exclusive features.
About Zuma
Zuma is pioneering the future of agentic AI and our focus is to transform the rental market experience for consumers and property manager alike. Our innovative platform is engineered from the ground up to boost operations efficiency and enhance support capabilities for property management business across the US and Canada, a :$200B market.
Off the back of our Series-A in early 2024, Zuma is scaling rapidly. Achieving our vision requires a team of passionate, innovative individuals eager to leverage technology to redefine customer-business interactions. We\'re on the hunt for exceptional talent ready to join our mission and contribute to building a groundbreaking technology that reshapes how businesses engage with customers. Zuma has raised over $17M in funding to date and has support from world-renowned investors, including Andreessen Horowitz (a16z), Y Combinator, King River, Range Ventures, and distinguished angel investors like YC's former COO, Qasar Younis.
The Role
As a Support Engineer at Zuma, you'll be a bridge between our customers, engineering team, and product vision. You'll ensure new customers onboard smoothly, integrations run reliably, and support operations scale as we grow. This is a hands-on role for someone who loves problem-solving, can dive into APIs and databases, and takes pride in clear documentation and communication. You'll help property managers succeed with our AI platform while also driving continuous improvements in our internal tools and processes.
Why This Could Be Your Dream Role
Why You Might Want to Think Twice
Responsibilities
Skills & Experience
Other Benefits
Seniority level
Employment type
Job function
Referrals increase your chances of interviewing at Zuma by 2x
Get notified about new Support Engineer jobs in San Francisco Bay Area.
#J-18808-Ljbffr
-
Support Engineer
Only for registered members San Francisco, CA
-
Support Engineer
Full time Only for registered members San Francisco
-
Support Engineer
Only for registered members San Francisco
-
Support Engineer
Only for registered members San Francisco, CA
-
IT Support Engineer
Only for registered members San Francisco
-
IT Support Engineer
Only for registered members San Francisco, CA
-
Support Engineer
Only for registered members San Francisco, California
-
Support Engineer
Full time Only for registered members San Francisco
-
Support Engineer
Full time Only for registered members San Francisco
-
IT Support Engineer
Only for registered members San Francisco
-
IT Support Engineer
Full time Only for registered members San Francisco
-
Support Engineer
Only for registered members San Francisco
-
IT Support Engineer
Only for registered members San Francisco, CA
-
IT Support Engineer
Only for registered members San Francisco
-
Support Engineer
Only for registered members San Francisco
-
Support Engineer
Only for registered members San Francisco Bay
-
Support Engineer
Only for registered members San Francisco, CA
-
Support Engineer
Only for registered members San Francisco
-
IT Support Engineer
Only for registered members San Francisco, CA
-
Support Engineer
Only for registered members San Francisco
-
Support Engineer
Only for registered members San Francisco, CA