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    Health Unit Coordinator - Minneapolis, Minnesota, United States - Fairview Health Services

    Fairview Health Services
    Fairview Health Services Minneapolis, Minnesota, United States

    1 week ago

    Default job background
    Permanent Human Resources
    Description

    Overview:
    We at Fairview Health Services is looking for a dedicated Health Unit Coordinator to join the hardworking Riverside side location on the University of Minnesota Campus West Bank

    This role is approved for 48 hours, day/evening shift, working every third weekend 12 -hour shifts. Some of the benefits we offer at Fairview include medical insurance - as low as $0, dental insurance - also a $0 option, PTO (24 days per year), and 403B with up to a 6% employer match;


    Responsibilities/Job Description:
    The Health Unit Coordinator is the primary receptionist and concierge for the unit.

    This role creates the "first impression" guests (patients or visitors) experience during their stay from the welcome and greeting; through the check in and checkout process.

    During the guest's stay this position interacts closely with patients, families, physicians and the multidisciplinary team in a highly organized and professional manner.

    Ensures the exceptional patient experience is achieved by displaying effective customer service, problem solving and communication skills in a friendly, thoughtful and empathetic manner.


    Performs a variety of clerical functions including:
    managing patient charts, coordination of data flow and sharing of general hospital information/directions.


    Job Expectations:
    Ensures exceptional patient & guest experience is achieved

    Greets patients, visitors, physicians and other hospital personnel in a professional and positive manner using ADIET skills.

    Answers patient intercoms/call light promptly and relays requests in a timely manner.

    Answers phones promptly and courteously. Listens to and anticipates the customer's needs.

    Protects confidentiality of protected health information while working in a highly visible environment.

    Orders patient meals per patient procedure daily.

    Coordinates activities of unit to support patient care staff.

    Demonstrates the ability to perform multiple, simultaneous tasks in an environment faced with interruptions.

    Orders and maintains adequate stock of office supplies.

    Performs telephone message taking and directs communication in a timely fashion.

    Effectively uses communication systems for both routine and emergency transactions.

    Maintains unit information sources such as daily census sheets, brainboards, diet sheets, and schedules in a confidential manner.

    Interacts with other health care team members, patients and public in a prompt and courteous manner.

    Maintains order and cleanliness within the nursing station desk and supply areas.

    Works collaboratively with charge nurse to coordinate scheduling of tests, patient events, lab work and other department procedures.

    Works collaboratively with all nursing staff team members.

    Uses time efficiently and actively participates in productivity of department.

    Manages medical record and data flow within the unit to support safe patient care processes.

    Maintains medical records for all patients.

    Prepares medical records with applicable forms.

    Requests/obtains medical report information as necessary.

    Processes patient charts including admissions, transfers and discharges.

    Maintains confidentiality of all information by sharing information only with those who need to know.

    Uses computer systems to accurately and safely track patient information.

    Fulfills physician orders.

    Orders necessary equipment and services, within scope

    Checks orders for accuracy.

    Communicates order changes needed to health care provi


    Qualifications:
    Required

    1 year customer service experience

    Preferred

    High School Diploma or equivalent

    2+ years customer service experience

    Previous HUC, administrative or hospitality industry experience

    We have found our top performers share some of the following traits:

    High standard of creative prioritization skills and priority setting. Shown focus on customer service/patient service with every interaction. Excellent public relations and interpersonal/communication skills. Work as an effective team member to deliver outstanding care. Ability to use appropriate computer applications. Capable of working independently and demonstrate critical thinking skills. Ability to accept change and empower those around you to engage in ongoing process improvement. An understanding of Dignity, Integrity, Service, Compassion and Innovation.
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