- Office and Leasing
- ***SELECT FULL TIME/PART TIME/TEMP***
- Greet guests warmly, offer information about the hotel, and its amenities
- Efficiently check guests in and out, ensuring all details are accurate
- Handle guest inquiries, requests, and issues promptly and courteously
- Support with reservations, cancellations, and changes as needed
- Maintain up-to-date knowledge of room availability, rates, and services offered
- Recommend local attractions, dining options, and activities to guests
- Handle phone calls with professionalism and courtesy
- Assist with night audit responsibilities when necessary
- Collaborate with different hotel departments to uphold guest satisfaction
- Keep the front desk area tidy and organized
- Outstanding customer service skills with a focus on guest satisfaction
- Previous experience in the hotel industry or a related field is preferred
- Knowledge of front desk procedures and hospitality management principles
- Familiarity with night audit processes is a plus
- Proficiency in managing phone systems and multitasking with calls
- Strong verbal and written communication abilities
- Capability to handle challenging situations with grace
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Hotel Front Desk Associate l Post Falls, ID - Avenue5
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Description
Hotel Front Desk Associate - Post Falls, ID
About the Company: We are a premier hotel located in Post Falls, ID, looking for a dedicated Front Desk Associate to join our team.
Summary of Responsibilities:
We're in search of a warm and professional front desk agent to be the face of our hotel. You'll be responsible for ensuring our guests have a memorable stay by providing top-notch customer service and assistance throughout their visit.
Skills and Requirements:
If you are enthusiastic about delivering exceptional service to our guests and thrive in a lively setting, we welcome you to apply for this exciting opportunity. We are excited to review your application!