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    Hotel Front Desk Associate l Post Falls, ID - Avenue5

    Avenue5
    Avenue5 Post Falls, United States

    1 week ago

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    Description

    Hotel Front Desk Associate - Post Falls, ID

    About the Company: We are a premier hotel located in Post Falls, ID, looking for a dedicated Front Desk Associate to join our team.

    • Office and Leasing
    • ***SELECT FULL TIME/PART TIME/TEMP***

    Summary of Responsibilities:

    We're in search of a warm and professional front desk agent to be the face of our hotel. You'll be responsible for ensuring our guests have a memorable stay by providing top-notch customer service and assistance throughout their visit.

    • Greet guests warmly, offer information about the hotel, and its amenities
    • Efficiently check guests in and out, ensuring all details are accurate
    • Handle guest inquiries, requests, and issues promptly and courteously
    • Support with reservations, cancellations, and changes as needed
    • Maintain up-to-date knowledge of room availability, rates, and services offered
    • Recommend local attractions, dining options, and activities to guests
    • Handle phone calls with professionalism and courtesy
    • Assist with night audit responsibilities when necessary
    • Collaborate with different hotel departments to uphold guest satisfaction
    • Keep the front desk area tidy and organized

    Skills and Requirements:

    • Outstanding customer service skills with a focus on guest satisfaction
    • Previous experience in the hotel industry or a related field is preferred
    • Knowledge of front desk procedures and hospitality management principles
    • Familiarity with night audit processes is a plus
    • Proficiency in managing phone systems and multitasking with calls
    • Strong verbal and written communication abilities
    • Capability to handle challenging situations with grace

    If you are enthusiastic about delivering exceptional service to our guests and thrive in a lively setting, we welcome you to apply for this exciting opportunity. We are excited to review your application!



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