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Fuel Management Specialist - Des Plaines, United States - Aston Carter
Description
Description:
FUEL MANAGEMENT ADMINISTRATOR SPECIALIST - This is a call center position
-Answering about 40 incoming phone calls each day, including customer questions related to fueled cars. Communicate with customers via email, about 100 emails/day.
-Wheels has 300K drivers all of which are issued fueled cars
-Handles driver/fleet inquires and problems.
-Have a clear understanding of client specific needs.
-Use call tracking for all calls received.
-Analyze driver phone calls and watch for trends.
-Log all calls for metric purposes.
-Keep average talk time at 2.5 minutes or lower.
-Keep service levels at 80% or higher.
-Calls various oil companies when necessary.
-Example questions in the call center: What if the fuel car expires? What if the company changes drivers how do we update this? What if we need to update credit card information? etc.
-Answer a variety of questions from customers such as:
Understand fuel program features and benefits
Understand and anticipate client needs and expectations
Interpret and follow up on various issues and tasks concerning Fuel Operations
Establish effective communication channels with drivers and co-workers
Consistently maintain daily involvement with customer related service issues
Support Department Manager and Team Leads with Clients' on-boarding
Respond to requests from clients, drivers and internal departments
Partner with AEs, AMs, Fleets and Drivers to handle inquiries and resolve problems
Ensure consistent performance within customer Service Level Agreements
About Aston Carter:
Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.
At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
