Operations Analyst I - Herndon, United States - Dominion Energy

Dominion Energy

Verified Company

Herndon, United States

4 days ago

Posted by:

Mark Lane

beBee recruiter

Description

At Dominion Energy we love our jobs. That's right. Love. Every day we go to work filled with passion to be excellent, to creatively problem solve and to innovate. These are exciting days for energy companies, and Dominion Energy aims to shape the future of energy in America.

We are looking at all of our work with fresh eyes, retooling everything we do, in every part of the company, to operate more sustainably and to deliver energy more reliably than ever.

We are looking for interesting, independent thinkers and doers who can help shape the culture of a forward-looking company that's proud of its rich legacy.

Are you a change agent? Do you think differently? Do you want to fall in love with your job? If you answered "yes," then read on

Military service members and veterans with ranks from E3-E5, W1-W2, or O1-O3, plus appropriate equivalent combination of education and years of experience as outlined below will be considered for this opportunity.

At this time, Dominion Energy cannot transfer nor sponsor a work visa for this position.

Job Summary:

Gathers and analyzes customer calls and various computer data to determine the location and cause of power outages
Efficiently dispatches first response personnel and repair crews to provide a quick and logical response to outages and emergency situations
Performs callouts in ARCOS for service restoration, emergencies, planned overtime, and fill shifts
Schedules and manages other nonemergency customerrequested work in a timely and costeffective manner to ensure superior customer service
Provides accurate and timely information to customers, and firstline resolution to customer complaints
Accurately reports outages to customers' accounts
Accurately manages Estimated Restoration Times for customers
Maintains scheduling, reporting, and followup with the Local Office
Provides timely and accurate data for continual Service Reliability improvements
Performs other duties as requested or assigned

This position requires shift work. Must be available for planned and emergency overtime.

Required Knowledge, Skills, Abilities & Experience:

2+ years of experience (Note: A partial year of related work experience of 6 months or greater will be considered one year towards the qualifications)
Basic knowledge of distribution and transmission systems
Ability to handle constantly changing and emerging priorities
Ability to address multiple tasks simultaneously
Ability to work shift schedule and be available for planned and emergency overtime
Maintains a working knowledge of TRSi, the ARM suite, ARCOS, CBMS, GIS products, SRRS, and other office software
Problem resolution;
Demonstrated sound analysis skills.

Strongly Preferred:

9 months of experience in the following is preferred
Customer Business Management System (CBMS)
Trouble Reporting System (TRS)
Trouble Reporting System Interface (TRSi)
Network Management System (NMS)
Dominion Mobile Viewer mapping systems.
Other various scheduling software

The company is actively seeking United States military veterans and service members who meet the qualifications outlined above.

Military service members and veterans with ranks from E3-E5, W1-W2, or O1-O3, plus an appropriate equivalent combination of education and years of experience as outlined above.

Education Requirements:

Education Level:

Degree or an equivalent combination of education and demonstrated related experience may be accepted in lieu of preferred level of education: High School or GED required.

Licenses, Certifications, or Quals Description:

Working Conditions:

Office Work Environment %
Travel Up to 25%
Other Working Conditions:

This position requires shift work. Must be available for planned and emergency overtime.

Test Description:

No Testing Required

Export Control

Other Information
Dominion Energy is an equal opportunity employer and is committed to a diverse workforce. Qualified applicants will receive consideration for employment without regard to their protected veteran or disabled status.

You can experience the excitement of our company - it's the difference between taking a job and starting a career.