Assistant General Manager - Los Angeles, United States - Empire Jointstar

Empire Jointstar

Verified Company

Los Angeles, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Benefits:

401(k)
Bonus based on performance
Competitive salary
Dental insurance
Employee discounts
Free uniforms
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance

Assistant General Manager Job Description

My area of expertise is in the knowledge and standards of running a successful Front of House and Back of House.

MY KEY RESPONSIBILITIES

These are my areas of responsibility:_
Ideal Family Tree & Plan B
Team Happiness
Speed of Service
Production Principles
Customer Eyes
Quality and Quantity
Safety & Standards
Communic8

4 VALUES

Happy Teams Happy Customers
Amazing Standards Every day
Never Standing Still
Doing the Right Thing

8 BEHAVIORS

Clear Communication
Team Working
Passion
Open to Change
Realizing Potential
Great Execution
Business Sense
Thoughtful Leadership

'These are the areas of the business that I drive through my team and I am ultimately responsible for as an Assistant General Manager'

DRIVE MY SUCCESSION

The right Pret people

Provide direct support to my GM in implementing a robust Family Tree and Plan Bs for each role by assisting in interviewing, hiring, providing performance improvement, and disciplinary action.
Responsible for my Team Happiness by being a role model for Pret's Values, Culture and Behaviors and by bringing the Joy of Pret and fun to my team and customers
Embrace and carry out the Thoughtful Leadership Principles (Being Kind, Honest and Generous)
Support inhouse training, legal compliance training and graduations by ensuring that trainings are carried out following the agreed standards and guidelines and at the designated and appropriate times. This includes completing Journals and reviews accordingly
Effectively minimize turnover by following and enforcing the Turnover Principles
Regularly complete 1:1s to review the team's performance using Pret Behaviors, KPIs and SMART targets
Enforce and resolve performance, attendance, and other disciplinary actions where appropriate
Ensure the team's wellbeing by promoting and nurturing a healthy worklife balance
Support my GM by following up on and taking ownership of meaningful actions from Pret's Big Conversation

DRIVE MY BUSINESS

Amazing service

Ensure the team consistently delivers Amazing Customer Service by following and enforcing the 6 Key Points of Service
Ensure the Speed of Service Principles are embedded in the shop and as a result, ensure that my team consistently provide fast, friendly and efficient service consistently
Ensure the Coffee Calling System is effective, creates buzz and delivers the right drink to the right customer
Ensure centrally driven JOP events are well planned, executed and appropriately supported
Encourage customer loyalty by empowering the team to use Joy of Pret initiatives
Strive to achieve a perfect Customer Experience Visit score every week by putting customers first and by coaching the team to see the shop through customers' eyes

Delicious food and drink

Ensure the team consistently delivers delicious food by following and enforcing the 6 Key Points of Production
Educate the team on the Production Principles of putting the customers' needs first and never compromising on quality or freshness and ensure the team follows the Production Principles
Ensure the shop food range matches customer demand
Continually develop the team's knowledge about the quality of our food and coffee
Ensure our Barista Prepared Drinks are made by trained employees consistently, and to the highest standard
Ensure no Made to Sell (MTS) rejects are on display in our Langars

Well-loved shop

Consistently review and maintain Food Safety and Health & Safety Standards for the safety of the team and customers
Ensure the shop is clean, safe and well maintained at all times
Take corrective action immediately on issues that affect customers, the team or sales, including implementing training or corrective coaching to address any issues identified
Achieve and maintain the "A" letter grade from the Health Department, holding your team accountable and serving as a role model for cleanliness from your ability to follow Pret's safety standards at all times
Effectively implement the Managing By Walking Around (MBWA) principles, proactively monitor Pret standards and see the shop through customers' eyes

Shop profitability

Drive sales and profit through the Big 4 (Forecasting, Rota, Ordering & Production)
Contribute to labor efficiency considering customers, team and business needs and take appropriate action to resolve any labor efficiency issues
Continuously analyze and review shop results, proactively reacting to any challenges or obstacles and contribute to the development of a clear action plan to improve business profitability
Independently analyze stock take results, t