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    Experience Specialist-Float - Cedar Rapids, United States - UnityPoint Health

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    Description

    UnityPoint Health

    Experience Specialist/Receptionist

    Cedar Rapids Float Pool

    Monday-Friday, Daytime 32 hours/week

    Full-time + benefits

    As an Experience Specialist/Receptionist, you are the first person to greet patients as they walk into our clinics. Primary duties will include checking-in patients, assisting with scheduling, answering phones, processing co-payments and follow up appointments as needed. Customer service, empathy and compassion are the biggest assets in this position.

    Why UnityPoint Health?

    • Commitment to our Team – For the second consecutive year, we're proud to be recognized as a by Becker's Healthcare for our commitment to our team members.
    • Culture – At UnityPoint Health, you matter. Come for a fulfilling career and experience a guided by uncompromising values and unwavering belief in doing what's right for the people we serve.
    • Benefits – Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you're in.
    • Diversity, Equity and Inclusion Commitment – We're committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.
    • Development – We believe equipping you with support and is an essential part of delivering a remarkable employment experience.
    • Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve.

    Visit to hear more from our team members about why UnityPoint Health is a great place to work.

    • Greets patients and visitors and obtains accurate information and signatures for office records
    • Obtain signatures on all forms pertinent to the patient's current visit from the patient or family member who has authority to sign on behalf of the patient.
    • Photo-copy & scan insurance cards and driver's licenses.
    • Adhere to all confidentiality policies and procedures.
    • Answers telephone calls promptly and accurately. Takes telephone messages and directs calls in an appropriate and professional manner.
    • Retrieves, files photocopies or scans medical correspondence, reports and miscellaneous items, as requested.
    • Collects payments, issues receipts and reconciles daily accounts receivable activity to prepare for daily deposits.
    • Demonstrates initiatives to improve quality and customer service by striving to exceed customer expectations.
    • Integrates and demonstrates FOCUS values and Expectations for Personal and Service Excellence to guide professional behaviors, while adhering to the policies and procedures of UPH-DM. Balance team and individual responsibilities; be open and objective to other's views; give and welcome feedback; contribute to positive team goals; and put the success of the team above own interests.
    • Open and / or closes the clinic following specific guidelines of the individual clinic.
    • Refer patients who need financial assistance with their clinic/hospital bills to a Financial Advocate.
    • Perform functions other than described due to extenuating circumstances.
    • Other duties as assigned.

    Education:

    • High School Degree or Vocational School Graduate

    Experience:

    • Previous medical office experience preferred
    • Strong customer service skills
    • Excellent computer skills and abilities
    • Ability to understand and apply guidelines, policies and procedures
    • Strong personable skills to interact with physicians, health care team members, patients and support systems
    • Effective communication skills
    • Proficient in Microsoft Office
    • Customer and patient focused
    • Medical terminology/background a plus


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