Resolutions Specialist - Trenton, United States - Adecco Us Inc.

Adecco Us Inc. Trenton, United States

3 weeks ago

Description

Adecco is hiring for a Resolutions Specialist position in Princeton, NJ . Weekly pay starting at $19.00 per hour and competitive benefits with options such as medical, dental, vision, and 401(k).

After you apply, you will have a chance to schedule an immediate interviewJOB DESCRIPTION:

Entry level position within Resolution Services (Resolutions) whose skills are utilized to perform score affecting activities such as performing manual score calculations, interpreting incident reports, applying/removing score holds, and resolving edit errors.

In addition, the Resolutions Specialist position performs other tasks critical to production workflow such as test material reconciliation, test taker record maintenance, billing account updates, and responding to cases from customer inquiries.

RESPONSIBILTIES:
1. Understand and display competency/knowledge of assigned processes. Learn specific program subject matter knowledge.2. Follow established processes and assure initial processing of work units is performed to Service Level Agreement/Quality initiative standards.3. Report process issues or production errors to internal Reso management.4. Identify/Recommend process changes and improvements5. Conduct themselves in a professional manner according to ETS's policies and procedures.6. Become familiar with documentation and reporting missing or additional documents to supervising manager.7. Adhere to attendance and work schedule.

PEOPLE MANAGEMENT:

Non-ExemptSupervision:
Resolutions Specialist follows established policies and procedures. Supervision and guidance are provided by senior staff and Resolutions management.

CRITICALITY:
Resolutions Specialist performs functions that directly affect students scores. Their role is essential to the accomplishment of ETSs Scoring Quality Initiative.
The Resolutions Specialist works with moderate levels of risk, accountability, and responsibility.

COMPLEXITY:
The Resolutions Specialist operates at a moderate level of difficulty and complexity.

Many processes and tasks associated with this role are based in knowledge and application of subject matter or are investigative in nature.

REQUIRED SKILLS:
InvestigationsData AnalysisQuality ControlMicrosoft Word and basic PC literacyProblem solving and analytical skillsEffective communication skills (both oral and written)

Applicants must be detail-oriented, able to multi-task, and exhibit a high degree of flexibilityWork Experience:
A high school diploma or an equivalent combination of education and experience from which comparable knowledge and abilities can be acquiredEntry Level Position, 1-3 years' work experience - or college experience

Requested Shifts:
Monday to Friday

Pay Details: $19.00 per hourBenefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan.

Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs.

In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/DisabledTo read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.

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