- Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests' needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
- Handle customer complaints as necessary
- Work with the housekeeping staff to ensure rooms are ready for new guests
- Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
- Perform regular bookkeeping duties: make sure hotel guest information is current and correct
- Has experience answering telephone calls and troubleshooting stressful situations
- Working knowledge of Microsoft Office and reservation management systems
- 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
- High school diploma, GED, or equivalent
- Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
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Front Desk Agent
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Sage Hospitality Houston, United StatesWhy us?: · Taking its inspiration from her-story, C. Baldwin honors Charlotte Baldwin Allen, wife of Augustus · Chapman Allen who co-founded Houston with his brother John Kirby Allen in 1836. The soul of the hotel · acknowledges her pioneering role as Mother of Houston and lau ...
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InterContinental Hotels Group PLC Houston, United States Full timeCheck-in/check-out hotel guests in a timely and professional manner; process all payments according to established procedures. Ensure the security of the guest by verifying guest registration. Coordinate guests needs, requests, and inquiries to ensu Front Desk, Agent, Reservation ...
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Lowe Re Houston, United States Part time**Front Desk Agent (Part-Time)** · Magnolia Houston · Houston · Texas · Job Overview · You will be an integral member of the team that creates distinctively different and authentic experiences for our guests. You will warmly and enthusiastically greet arriving guests and ass ...
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Ac Hotel By Marriott Houston Downtown Houston, United StatesOverview:The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures.Key Duties & Responsib ...
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Sage Hospitality Houston, Texas, United States PermanentWhy us?: · Taking its inspiration from her-story, C. Baldwin honors Charlotte Baldwin Allen, wife of Augustus · Chapman Allen who co-founded Houston with his brother John Kirby Allen in 1836. The soul of the hotel · acknowledges her pioneering role as "Mother of Houston" and laud ...
Hotel Front Desk Agent - Houston, United States - Sheraton Houston Airport
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Description
Job Description
Job DescriptionDo you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team You'll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application todayResponsibilities:Relax in style at Sheraton North Houston at George Bush Intercontinental Airport, where we offer guests a comfortable and convenient hotel destination at IAH. Whether you're traveling for leisure or planning to attend a business convention in one of our event spaces, you'll find yourself feeling at home in our hotel here in Houston. Our location and complimentary shuttle make it easy for guests to travel from the Houston Airport.