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Account Manager - Tempe, United States - City Wide Facility Solutions
Description
Account Manager - East ValleyOn-siteTempe, Arizona, United StatesLocationsFull time
Description
Account Manager
Are you excellent at managing and retaining B2B accounts? Do you also have strong selling skills for increasing sales within an account? If you answered yes, consider this opportunity with City Wide
City Wide Facility Solutions is actively seeking a Facility Solutions Manager (FSM) for our Franchise location in Phoenix.
City Wide, the nation's leading managementpany in the building maintenance industry, provides solutions to a wide range of issues clients face at their facilities.
In this position, you will serve the City Wide Facility Solutions - Phoenix, one of more than 70 markets covered across the United States and Canada.
Our mission at City Wide is to create a ripple effect by positively impacting the people andmunities we serve.Objective
The Facility Services Manager is responsible for the business operations of an assigned client contracted service area.
This position provides field support including - training, guidance with starting new clients, inspections of Contractor performance andpliance with client requirements, trouble-shooting customer requestsplaints, coordinating site visits, and developing long-term relationships with clients and Contractors.
Additional responsibilities include negotiating contracts, procuring supplies from clients, and ensuring high client satisfaction.Essential functions
Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products.
Negotiate and enter into agreements with clients for additional services - determine pricing, staffing, and logistics.
Manage all Contractor relationships including - Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, clientpliance, verify Contractorpliance, and remove/replace Contractors as necessary.
Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow through with all promises to clients.
Ensure adequate (internal and external) staffing needs to service clients.
Promote the sale of, procure, and monitor supplies for clients.
Effectivelymunicate all client issues with Contractors and the Director of Operations; promptly address any client issues or problems that arise.
Schedule each non-routine activity in client facilities using Outlook.
Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A's. Ensure MSDS sheets for each client serviced in janitor closets areplete, accurate, and that all items are properly labeled.
Notify Sales Executives of potential accounts in your territory, especially new construction.
Discuss quality control surveys with your clients and encourage them to take the time to respond when they are received.
Develop and implement a plan with the Director of Operations and the Night Managers to resolve any clientplaints or deficiencies in service and actively monitorpliance.
Maintain updated route sheets, key/alarm sheets, and monthly planner for each client.
Participate and be present in monthly IC paydays.
Requirements
3-5 plus year's sales and management experience in building maintenance, facility management or equivalent experience.
3+ years track record of success in a client retention role, with goals and metrics to support.
High School diploma required, bachelor's degree highly desirable.
Highly detail-oriented and excellent follow-through onmitments.
Positive and outgoing personality; great at building relationships.
Excellent verbal and strong writtenmunication skills.
Proficient in Microsoft Office and knowledge of CRM database.
Ability to travel on a daily basis to client locations.
Physical Demands
The physical demands are representative of requirements that must be met by an employee to successfully perform the essential functions of this job.
Benefits
Benefits:
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Weekly day range:
Monday to Friday
