Energy Service Analyst - Bloomington, United States - GROWMARK, Inc.

GROWMARK, Inc.

Verified Company

Bloomington, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Energy Service Analyst - GROWMARK, Inc.

- Bloomington, IL -
PURPOSE AND SUMMARY STATEMENTApplications include Wireless Energy Business Solution (wEBS), Tank Monitors, Tank Spotter, Agvance modules, and others.

ESSENTIAL JOB FUNCTIONS- Provides leadership, training, and assistance to end users, IT Applications Support, IT Portfolio, and select GROWMARK employees to ensure users receive customer service that exceeds their expectations.

Assists in developing resolution and service strategies for each member. Provides recommendations to facilitate tracking and visibility along with the best customer experience.
Establishes priority of customer requests while adhering to SLAs. Monitors team SLA metrics and creates dashboards for management reporting.

OTHER JOB FUNCTIONS

Provides evening and weekend oncall customer service functions as part of a team rotation.
Performs other duties and special projects as assigned.
Follows GROWMARK's Code of Conduct and Corporate Compliance Program, Environmental Health and Safety, OSHA and DOT policies and procedures, as they apply.

REQUIREMENTS

Normally requires a bachelor's degree in information technology, information systems, business administration, or 4 years of related experience to demonstrate working knowledge.
Intermediate skills in SQL scripting and database manipulation preferred, basic skills required. Basic IP Networking skills required.
Demonstrate diagnostic, problemsolving, analytical, planning, organization and project management skills and the ability to read and interpret technical material.
Understanding and experience with computer servicesrelated areas including software and hardware design and integration.
Ability to effectively communicate with business and technology stakeholders to provide excellent service to customers.
Ability to effectively manage numerous duties of varying priority.
Ability to lead presentations, webinars, and training classes.
Must have the ability to travel independently and overnight as necessary.
Must have and maintain a valid driver's license and satisfactory driving record.
Ability and willingness to participate in required training that may include education on GROWMARK's policies and procedures and additional training as it relates to the requirements of the position.

We are an equal opportunity employer, including protected veterans and qualified individuals with disabilities.

Employment may be contingent upon receipt of an acceptable and job-related background check, drug test, motor vehicle report, and/or reference check, as applicable and permissible by law.

Nearest Major Market:
Bloomington IL

Nearest Secondary Market:
Normal

Job Segment:
Testing, Network, Telecom, Telecommunications, Database, Technology