Hotel Night Auditor Part-time - Phoenix, United States - Homewood Suites Phoenix Metro Center

Homewood Suites Phoenix Metro Center

Verified Company

Phoenix, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Part time

Description

Communicate with housekeeping to make sure guest rooms are ready

Handle customer complaints as necessary
Greet, checkin, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
General bookkeeping: ensure all hotel guest account information is accurate and uptodate
Take incoming calls, online and inperson room bookings requests, and answer questions about guests' needs involving room rates, available rooms, amenities, rewards programs, and special requests

Qualifications:

Has previous experience or working knowledge of Microsoft Office and reservation management systems
Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
Comfortable taking telephone calls and mitigating stressful situations
1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
High school graduate, GED recipient, or equivalent

About Company
Find us off I-17, 20 minutes from Phoenix Sky Harbor International Airport and downtown. You'll be 10 minutes from Arizona State University West and 20 minutes from Grand Canyon University.