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    AV Break Fix Technician - Cerritos, United States - Golden Star Technology

    Golden Star Technology
    Golden Star Technology Cerritos, United States

    5 days ago

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    Description

    Job Description

    Job Description

    Job Description:

    • Troubleshoot & Repair Audio Video hardware installed on the field.
    • Diagnose and resolve technical issues.
    • Provide detailed reports of root cause issues found and how to resolve them.
    • Assist with providing a list of hardware, components to replace and or fix to get the customer back up in operation.
    • Assist with providing labor time estimates that are accurate for fixing and installing back-repaired hardware on the field.
    • Ability to do hands-on troubleshooting & repair to fix: Touch panels, Speakers, Projectors, Microphones, Screens, and Conferencing Cameras.
    • Setting up equipment, including LCDs, projectors, video conferencing systems, AV racks, and cabling and clean wire dressing on the field.
    • Custom termination and repairing of audio & video copper cables such as: XLR's, RJ45s, DB9's, BNC, Phoenix, 3.5 mm etc.
    • Running new copper cable drops, wiring, and wiring terminations as well as being able to test and successfully confirm new cables are terminated correctly.
    • Perform administrative tasks with attention to detail including logging updates of resolutions, sending emails, and or next-step details.
    • Work with end users and customers to review issues being reported remotely, over the phone, and or in person.
    • Coordinating with vendors for additional 2nd & 3rd tier troubleshooting support.
    • Scheduling and tracking repairs for hardware or RMAs for nonrepairable hardware.
    • Coordinating with customers for status updates and repair timelines.
    • Provide timely communication via emails and or over the phone to co-workers, vendors, and customers.
    • Escalation for end user next Level support for any open issues that cannot be resolved.

    Qualifications:

    • 4 Years' minimum experience with AV industry installation and or support.
    • College associate degree or Higher preferred.
    • CTS or Comparable AV Certifications are not required but are highly recommended.
    • Good understanding of audio & video signal flow.
    • Good troubleshooting skills to pinpoint failures in a system.
    • Ability to be creative and think quickly to find and resolve issues.
    • Ability to troubleshoot hardware for all major AV OEMs: Extron, Crestron, AMX, Shure, Dante, Biamp, etc.
    • Ability to work independently and manage conflicting time constraints.
    • Must have a current California Driver's License & clean driving record.
    • Be proficient in Windows Operation System use and Excel, and Word.
    • Able to lift 50 lbs. safely daily.
    • Able to climb ladders safely daily.
    • Organizational skills, good typing, and data entry skills.
    • Must have good written and verbal communication skills.
    • Professional, friendly, respectful, and have a good attitude.
    • Pass background and drug tests.
    • Honest and trustworthy.
    • Must be able to work an open 1st shift schedule early as 6:00 AM and Flexible to work OT.
    Job Posted by ApplicantPro
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