Delivery Manager I - Atlanta, United States - GHX

Description

** Delivery Manager I - Managed Services**

**Job Category****:** Customer Operations **Requisition Number****:** DELIV002802 Showing 1 location **Job Details**

**Description**

The Delivery Manager I serves on a team that provides managed services for a portfolio of customers. The Delivery Manager I is responsible for supporting the customer from implementation of services through day-to-day management of the account ensuring customer issues are resolved effectively and efficiently to enhance customer satisfaction and retention.

****Key Responsibilities****

Provide high-level managed service configuration, implementation, and ongoing service support to assigned portfolio of customers

Monitor accounts and build relationships with key customer base to understand customer needs and drive overall product utilization, customer satisfaction, and retention including looking for opportunities to engage with customers proactively

Work with team, as necessary, to:

+ Identify opportunities for suggesting other GHX solutions to customers

+ Resolve configuration, implementation, and support issues

****Key Duties****

Provide information and education to customers on scope of service and deliverables

Based on feedback from customers, develop, and update as need, customer presentation and educational materials

Serve as escalation point for Managed Services Analyst team, Sales, and Customer Success Managers on specifics of Managed Services products

Exercise creativity and problem-solving skills to respond to customer concerns, diagnose problems, and find solutions; escalating issues requiring possible product enhancement to Product team

Work closely with cross functional teams to ensure seamless and timely go-lives

Other duties as assigned

****Key Competencies****

Ability to acquire and maintain a comprehensive understanding of assigned Managed Services product portfolio

Ability to listen carefully to customer concerns and identify solutions

Developed verbal and written communication skills

Skilled at developing and giving presentations including use of PowerPoint and video conferencing tools (e.g., Zoom, WebEx, etc.)

Ability to work effectively within a team and cross-functionally

Excellent time management skills with ability to manage large account base and prioritize to meet goals

Proficient in Microsoft Office applications, internet, and computer use

Ability to travel up to 20%, as needed

****Required Education, Certifications, and Experience****

Bachelors degree or equivalent combination of education and related experience

1-2 years of related experience

Experience working in a team environment

Account management experience

****Preferred Qualifications****

Bachelors degree

Experience using Salesforce

Customer support experience

****Key Differentiators****

Background in healthcare

**Estimated hourly compensation $ $25.00**

The base hourly range represents the anticipated low and high end of the GHXs salary range for this position. Actual salaries will vary and will be based on various factors, such as candidates qualifications, skills, competencies and proficiency for the role. The base salary is one component of GHXs total compensation package for employees. Other rewards and benefits include: health, vision, and dental insurance, accident and life insurance, 401k matching, paid-time off, and education reimbursement, to name a few. To view more details of our benefits, visit us here:

**GHX: It's the way you do business in healthcare**

Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes.

GHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using our world class cloud-based supply chain technology exchange platform, solutions, analytics and services. We bring together healthcare providers and manufacturers and distributors in North America and Europe - who rely on smart, secure healthcare-focused technology and comprehensive data to automate their business processes and make more informed decisions.

It is our passion and vision for a more operationally efficient healthcare supply chain, helping organizations reduce - not shift - the cost of doing business, paving the way to delivering patient care more effectively. Together we take more than a billion dollars out of the cost of delivering healthcare every year. GHX is privately owned, operates in the United States, Canada and Europe, and employs more than 800 people worldwide. Our corporate headquarters is in Louisville, Colorado, just outside of Denver, with additional offices in Europe, Atlanta, Georgia, Chicago, Illinois, and Omaha, Nebraska.

***Disclaimer***

Global Healthcare Exchange, LLC and its North American subsidiaries (collectively, GHX) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law. This EEO policy applies to all terms, conditions, and privileges of employment, including hiring, training and development, promotion, transfer, compensation, benefits, educational assistance, termination, layoffs, social and recreational programs, and retirement.

GHX believes that employees should be provided with a working environment which enables each employee to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. GHX expects and requires the cooperation of all employees in maintaining a discrimination and harassment-free atmosphere. Improper interference with the ability of GHXs employees to perform their expected job duties is absolutely not tolerated.

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

**:**

**Education**

**Experience**

**Licenses & Certifications**

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR c)