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    Sales and Service Specialist - Bell County, United States - Firestone Complete Auto Care

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    Description

    Job Description

    Job Description

    JOB DESCRIPTION

    The retail Sales and Service Specialist (SSS) is a unique hybrid role for stores and is intended as a key pipeline for future career-growth within BSRO. This role is primarily responsible for serving the Boss (customer) through assessing the Bosses' needs, recommending appropriate products and/or services, performing entry-level vehicle services, and ensuring Boss satisfaction through thorough and timely completion of services. Successful individuals in this role will learn all aspects of store operations and effectively flex between interacting/serving the Boss and efficiently completing basic vehicle service tasks as required.

    COMPANY OVERVIEW

    Bridgestone Retail Operations, LLC employs over 22,000 teammates in North America and operates more than 2,200 company-owned stores. The store locations include Firestone Complete Auto Care, Tires Plus, Hibdon Tire, and Wheel Works. With 2,200 locations across America and over $3 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career.

    RESPONSIBILITIES

    • Hybrid Role

    Customer service, sales, customer issue resolution- 75%

    Basic vehicle service tasks, Oil, tires, fluids- 25%

    Store operations, opening/closing, inventory, displays- as needed basis

    • Growth and career development role

    May assist Manager or act as Manager-On-Duty in certain circumstances or to support development

    Will learn all aspects of store operations and flex between front/back shop tasks

    QUALIFICATIONS

    • Minimum requirements

    High School Diploma or equivalent

    Valid automobile driver's license

    Customer service and career growth mindset

    Ability to complete required store education courses and modules required for this position

    Ability to learn and perform basic vehicle service tasks

    Ability to learn and operate store systems

    • Preferred

    2-year degree or non-traditional education through training program completion, certification, or other exhibiting the growth mindset that is needed in this candidate

    Previous consumer retail sales experience

    Previous automotive experience a plus

    Previous management/supervisory experience a plus

    EMPLOYEE TYPE

    Regular : Full time

    Company DescriptionOur strong tradition and respect for our rich history infuses our work every day, but a desire for innovation and new ideas keep us reaching for new heights. We take pride in fulfilling our mission: "Serving society with superior quality." Our customers depend on us to improve the way they live, move, work and play, and we believe our teammates' skill, dedication and compassion help us fulfill that calling.

    We know the present and future success of our business relies on developing our teammates. Our continued investments in programs and departmental trainings help enable our teammates to identify and achieve their aspirations.Growth at Bridgestone can happen both vertically and horizontally — wherever you want your career to take you. With so many opportunities across our subsidiaries, our teammates always find new places to explore. We are committed to helping our teammates find their niche and feel inspired every day.

    Company Description

    Our strong tradition and respect for our rich history infuses our work every day, but a desire for innovation and new ideas keep us reaching for new heights. We take pride in fulfilling our mission: "Serving society with superior quality." Our customers depend on us to improve the way they live, move, work and play, and we believe our teammates' skill, dedication and compassion help us fulfill that calling.\r
    \r
    We know the present and future success of our business relies on developing our teammates. Our continued investments in programs and departmental trainings help enable our teammates to identify and achieve their aspirations.Growth at Bridgestone can happen both vertically and horizontally — wherever you want your career to take you. With so many opportunities across our subsidiaries, our teammates always find new places to explore. We are committed to helping our teammates find their niche and feel inspired every day.


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