-
Services Mgmt Specialist Staff
2 weeks ago
Juniper Networks Westford, United States**Services Management Specialist Staff · A Service Manager is the primary customer interface for all post-sales technical issues for selected Enterprise and Service Provider customers. Service Managers are the single point of contact and customer advocate for the account, working ...
-
Service Specialist
2 weeks ago
Epiq Systems, Inc. Boston, United StatesIt's fun to work at a company where people truly believe in what they are doing · **Job Description**: · A Service Specialist is part of a team that provides various administrative support to our clients which may include; copy, print, mail, hospitality, facilities and receptioni ...
-
Retail Service Specialist
1 week ago
AAA Northern New England Nashua, United States Full timeRetail Service SpecialistJob DescriptionWe are looking for someone who will thrive in a sales and service environment. We'll provide the training you need on an array of AAA products and services to interface with members with confidence. This training will help you meet your ind ...
-
Customer Service Specialist
1 week ago
Mass General Brigham Somerville, United States**Customer Service Specialist** · As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women's Hospital and Massachusetts Ge ...
-
Claims Service Specialist
6 days ago
Arbella Insurance Group Quincy, United StatesJoin a Best Place to Work Company · Claim your future with Arbella If you're looking for a dynamic opportunity to help customers through their toughest challenges, you're in the right place. · What will you do? · Claim Service Specialists are advocates for our customers. They tal ...
-
Is Service Desk Specialist
2 weeks ago
Mass General Brigham Somerville, United States**IS Service Desk Specialist** · **The Opportunity** · The Service Desk Support Specialist I is responsible for providing technical support services to end users via telephone, including software setup, configuration and troubleshooting. Requests may also be received via an onlin ...
-
IT Asset and Service Specialist
5 days ago
NORTH SUFFOLK COMMUNITY SERVICES INC Chelsea, United StatesNorth Suffolk is looking for an **IT Asset and Service Specialist **to join our team The IT Asset and Service Specialist will report to the Manager of IT Operations with additional supervision by the Chief Information Officer. Will also be responsible for the IT Asset Inventory. ...
-
Guest Service Specialist
1 week ago
UDR, Inc. Danvers, United States**UDR, Inc. and its affiliated companies** · **JOB DESCRIPTION** · **Title: Resident Service Specialist** · **EEOC Classification**: Administrative Support · **FLSA Status**: Non-Exempt · **GENERAL SUMMARY OF DUTIES**: Responsible to coordinate responses to resident service issue ...
-
Patient Services Specialist
1 week ago
Optum Southborough, United States**$1,000 SIGN ON BONUS FOR EXTERNAL APPLICANTS** · Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharm ...
-
Customer Service Specialist
1 week ago
EF Go Ahead Tours Cambridge, United States**Customer Service Specialist** · Internally titled: Traveler Support Specialist (TSS) · Start Date: September 3rd, 2024 · Application Deadline: August 2nd, 2024 · **For consideration, applicants must live/ relocate to the state of Massachusetts prior to their start date · At EF ...
-
Patient Service Specialist
2 weeks ago
Optum Southborough, United States**$1,000 SIGN ON BONUS FOR EXTERNAL APPLICANTS** · Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharm ...
-
Enrollment Services Specialist
2 weeks ago
Harvard University Cambridge, United States**Job Summary** · **Position Description** · Essential Functions: · A successful Enrollment Services Specialist: · - Serves as principal and first source of information regarding DCE programs and schools for prospective and current students. · - Provides support to students throu ...
-
Patient Service Specialist
2 weeks ago
Optum Natick, United StatesOptum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel ...
-
Technology Services Specialist
5 days ago
Massachusetts College of Art and Design Boston, United StatesCategory: · - Professional- Department: · - Information Technology- Locations: · - Boston, MA- Posted: · - May 22, 2024- Closes: · - Jun 24, :59 PM EDT- Type: · - Full-time- Position ID: · **About MassArt**: · Founded in 1873, having celebrated its 150th anniversary in 2023, Mass ...
-
Technology Services Specialist
5 days ago
Mass College of Art and Design Boston, United StatesAbout MassArt: · Founded in 1873, having celebrated its 150th anniversary in 2023, Massachusetts College of Art and Design (MassArt), is the nation's first and only independent, free-standing public college of art and design in the country. MassArt is an inclusive community of th ...
-
Retail Service Specialist
1 week ago
O'Reilly Auto Parts Lowell, United StatesO'Reilly Automotive - 168 Newhall St [Store Supervisor / Team Member] As a Retail Service Specialist at O'Reilly Automotive, you'll: Provide professional services while delivering an excellent customer service experience; Support the Store Manager and Assistant Manager in the are ...
-
Customer Service Specialist
2 weeks ago
Solvus Global Leominster, United States**At Solvus Global, We Are** · **Innovators, Engineers, Entrepreneurs, Makers, Creators, Dreamers, DOERS** · Solvus Global is a technology innovation company focused on solving problems in the materials and manufacturing space. We are a diverse team of engineers & scientists dedi ...
-
Loan Servicing Specialist
6 days ago
north shore bank Peabody, United States***: · **ESSENTIAL FUNCTIONS & RESPONSIBILITIES**: · 1.Adhere to bank and department policies that relate to the specific job functions · 2.Key new Commercial loans · 3.Monitor Workflows in Identifi several times a day to ensure that service requests are managed in a consistent b ...
-
Customer Service Specialist
2 weeks ago
Transplace Lowell, United States** Customer Service Specialist (Weekend Shift)** · **Job Category****:** Admin & Support **Supervisor****:** Charles Eldred **Requisition Number****:** CUSTO04107 Showing 1 location **Job Details** · **Description** · **Customer Service Specialist** · The Customer Service Spe ...
-
Installer Service Specialist
3 days ago
O'Reilly Auto Parts Lowell, United StatesO'Reilly Automotive - 168 Newhall St [Retail Associate / Customer Service] As a Service Specialist at O'Reilly Automotive, you'll: Be proficient in parts lookup, invoicing, inventory and delivery management; Use experience to find the right part required to fulfill the need of ou ...
Brokerage Night Customer Service Specialist - Lowell, United States - Transplace
Description
** Brokerage Night Customer Service Specialist (Tuesday-Friday)**
**Job Category****:** Admin & Support **Requisition Number****:** CUSTO04201 Showing 1 location **Job Details**
**Description**
**PRIMARY JOB ACCOUNTABILITIES**
**Customer Relationship** (Consistent and professional communications; effective, prompt and courteous communications with respect to difficult situations, relaying service failures, etc.)
**Carrier Relationship** (Productive carrier relationship development, cover loads, handling and management of difficult situations, etc.)
**Financial Procedures and Operating Metrics** (Detention management, Lumper management, benchmark rate achievement, expedite decisions and cost, etc.)
**Effective Shift Handoff** (Communicate all issues and follow up needs for the shift change in a clear and concise manner)
***** WORK SCHEDULE: Tuesday - Friday starting at 5:00 pm *****
**ESSENTIAL FUNCTIONS AND TASKS**
Effectively communicate with drivers, dispatchers, shippers, receivers, customers, and teammates nightly.
Use good operational decision making to maintain service and contain costs for our customers
Assist drivers and dispatchers with operational needs and resolve problems in a timely manner
Obtain status of tendered shipments and monitor shipments through transit
Update load status in system (e.g. loaded, pick-up, delivery, empty, etc.)
Notify Shipper and/or Receiver of Load Status and reschedule pick-up/delivery appointments when necessary
Establish and maintain effective relationships with carriers, shippers and receivers through professional and timely communications and inquiry responses
Secure Capacity for available freight
Correspond with customer and carrier regarding detention, layover, and other accessorial needs
**SKILLS**
Highly responsible and self-motivated to complete tasks and manage problems and opportunities
Adaptability/Flexibility (Adapts to changes in the work environment to meet demands. Manages competing demands. Accepts criticism and feedback. Manages difficult situations objectively and rationally.)
Amicable and Trustworthy (Generally agreeable, builds rapport by garnering trust, easy to deal with, appropriately accommodating without resentment, and generally possesses a positive disposition.)
Sense of Urgency (Possesses the attitude and determination to stay focused on results and deadlines until the task or project is completed.)
Communication Skills (Ability to consistently demonstrate the ability to effectively communicate with customers, colleagues, subordinates, and supervisors in professional and constructive manner.)
Multi-Tasking (Handles multiple tasks simultaneously. Prioritizes and organizes assignments to make efficient use of time with significant attention to detail.)
Planning and Organizing (Uses time efficiently. Prioritizes and plans work activities. Anticipates situations in advance and prepares to cope with them. Integrates changes smoothly. Sets goals
Coordination and Collaboration (Ability to collaborate and coordinate with internal Transplace teams (to effectively leverage brokerage services.))
Basic Math (Includes aptitude to learn how to calculate mileage as it relates to the passage of time)
Service Orientation (Commits to and enjoys providing exceptional service to internal and external customers)
**EXPERIENCE**
2-4 years experience within the Transportation or Logistics Industry preferred.
Brokerage experience preferred
**EDUCATION**
High School Diploma or GED is Required
**ABOUT TRANSPLACE**
Transplace constantly strives to exceed the transportation expectations of our customers, from consumer packaged goods, chemical and petroleum companies, to discrete manufacturing and retail. Our goal for global supply chain excellence is outlined in our Mission and supported by our Core Values and Executive Leadership.
Follow the company on Twitter, Facebook and the Transplace Industry Blog:
**EQUAL OPPORTUNITY EMPLOYER**
Equal Employment Opportunity has been, and will continue to be, a fundamental principle of Transplace, where employment is based upon personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, or any other protected characteristic as established by law.
**Qualifications**
**Skills**
**Behaviors**
**:**
**Motivations**
**:**
**Education**
**Experience**
**Licenses & Certifications**