Fulfillment & Shipping Manager - Brooklyn, United States - Catbird

Catbird
Catbird
Verified Company
Brooklyn, United States

2 weeks ago

Mark Lane

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Mark Lane

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Description
Catbird is looking for an organized, goal-oriented, people-driven, and experienced manager to join our warehouse team.

You will manage the daily activities of the Fulfillment and Shipping teams for the accurate and timely output of orders, and lead short and long-term action plans of continuous improvement.

This position is based out of our Brooklyn Navy Yard warehouse and is in person.


About Catbird
In our 20 years in business, Catbird has become an icon, the ultimate destination for gifts and jewelry.

Founded in Brooklyn, NY, Catbird is a mecca for an international cast of shoppers who come to visit the brick and mortar stores of their beloved website.

Both our stores and website are filled with a carefully curated selection of designers, including our in-house line of jewelry.

Our Catbird line is made in our Brooklyn studio and with a few trusted partners, using ethically sourced materials and conflict-free stones.

Highly trained Catbird jewelers oversee every step of the process. We are dedicated to a return to local manufacturing - what our neighborhood was famous for. Catbird is a proud member of the CFDA, certified Made in New York, and No Dirty Gold.

  • The key to our success is remaining true to our values:_
  • We believe in being an antiracist organization and actively championing diversity, inclusion, and equity
  • We believe in making and selling things people will want to keep forever and will bring continuous joy.
  • We believe in doing everything we can ourselves.
  • We believe in always thinking of the long game and not focusing on a quick profit.
  • We believe we are the best at what we do and we work hard to make sure we know how to sustain it as we grow.
  • We believe in treating everyone (coworkers, customers, vendors) with deep respect, kindness, and honesty.

Key Responsibilities:


  • Assist, and occasionally lead, in improvement projects; keep track of the project progress, perform testing and quality control, meet timelines, and consider costs to ensure project expectations are met
  • Develop and maintain partnerships with outside resources including thirdparty vendors
  • Collaborate with the Senior Warehouse Manager to evaluate sales data/forecast and plan for labor needs and the reordering of packaging supplies
  • Assist in the review and negotiations of relevant contracts including shipping contracts, submit purchasing requests for warehouse supply needs and review invoices for accuracy
  • Partner with all departments including Customer Service, Merchandising, Purchasing, Retail, and Human Resources to create clear goals to meet business objectives
  • Able to effectively communicate with other crossfunctional departments through various communication channels to provide assistance and resolution of complex questions
  • Lead warehouse functions as it relates to WMS/OMS systems
  • Manage the daily fulfillment and shipping operational tasks (pick, pack, and ship) by planning, assigning, and delegating work to team members; ensure order accuracy and service level agreements are met
  • Maintain equipment resources in the performance of daily tasks and assist in the resolution and escalation of any technical issues
  • Connect with Customer Service and Inbound/Inventory teams to ensure that order changes/delay or issues are resolved in a timely manner
  • Ensure daytoday activities are in alignment with safety protocols; conduct safety observations for confirmation of clean and organized work spaces
  • Manage time off requests from staff in accordance with company policy
  • Manage completion of workload on high volume days while solving real time challenges with quick thinking
  • Regularly review order management reports to identify any discrepancies within the lifecycle of an order and assist in resolving order issue
  • Create effective training materials while considering various learning styles and monitor for continuous improvement; develop and drive improvement in cost and accuracy of operational performance
  • Manage purchase order fulfillment of wholesale orders while understanding and committing to vendor guidelines across various accounts
  • Support your staff through coaching, training, oneonone checkins, providing constructive feedback, conducting performance reviews, and guiding team members in their individual development plans
  • Lead team meetings to maintain awareness of policy changes, inform of any product updates, weekly goals, and other information as needed
  • Develop fulfillment and shipping goals and motivate the team to continuously meet them
  • Conduct interviews and share feedback with HR management
  • Play a key role in community and team building to maintain a balance of harmony within the team.
  • Monitor and manage order picker and shipper productivity through the metrics dashboard, identify inefficiencies and work with the team member to improve and resolve
  • Oversee the receipt of packaging merchandise and assists with the unloading if needed; review packing slips for
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