- This individual works as an advisor to our customers, building strong relationships while providing ongoing support to exceed all of their expectations of their current and future business needs.
- He or she will possess strong interpersonal skills with the ability to listen and anticipate the customer's needs.
- He or she will work with a team of talented, professional individuals processing orders for innovative medical devices that provide superior clinical benefits to patients and care givers.
- This position reports to the Customer Service Supervisor, Order Processing Team.
- He or she works very closely with the Supervisor and Team Leads to ensure the department's stated goals and quality standards are achieved.
- The duties of this position will adjust to the needs of the business as it grows.
- Provide primary phone line coverage.
- Process all customer orders via phone, email and fax transmittal.
- Process charity orders.
- Monitor the Customer Service email box.
- Monitor the Customer Service voice mailbox.
- Manage Client email and phone Help Lines.
- Work closely with Global Distribution Center to ensure movement of orders throughout day and to provide end of day closure.
- Pursues personal development of skills and knowledge necessary for the effective performance of the role and future opportunities.
- Adheres to and ensures compliance with C. R. Bard, Inc., guidelines, protocols, and policies.
- Other duties may be assigned as required.
- Exceptional interpersonal skills with the ability to "read" customers and display patience when working with people.
- Skilled in the use of personal computers and office software including familiarity with MS Word, Excel, PowerPoint, and Outlook.
- Ability to multitask using dual monitors, while working in multiple systems.
- Clear communication skills (written and verbal), using positive language, while speaking in a calm and cheerful manner.
- Ability to work with and maintain confidential information.
- Ability to resolve potentially stressful customer interactions.
- Excellent organizational skills.
- JDE experience desirable.
- Demonstrated excellence in the continuous handling of meticulous detail.
- Excellent data entry, proofreading, and typing skills.
- Skilled in solving basic math equations.
- All job duties to be performed under supervision.
- High School Diploma Required.
- Some College preferred.
- Customer Service Call Center Experience preferred or equivalent.
- Experience in Medical Device CS or Clinical environment a plus.
- Excellent English verbal and written communication skills.
- Second language a plus.
- Communication in this job is often with hospital professionals. This requires a special set of skills, knowledge, and experience. Previous work in a clinical setting preferred.
- Ability to solve basic math equations.
- This position requires the ability to adapt to new, rapidly developing challenges.
- Attention to detail is paramount.
- Ability to learn quickly is a must.
- Decisions must be made in a timely manner to service the needs of customers and/or Sales Territory Managers.
- This individual will work in an office environment with moderate noise. Infrequent lifting of over 25 lbs will be required.
- The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
- This individual generally will work in an office environment with moderate noise.
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Customer Service Order Management - Covington, United States - MILLENNIUMSOFT
Description
Position : Customer Service Order Management
Location : Covington, GA
Duration : 12 Months
Total Hours/week : 40.00
1st Shift
Client: Medical Device Company
Job Category: Customer Service
Level Of Experience: Mid-Level
Employment Type: Contract on W2 (Need US Citizens Or GC Holders Only)
Job Description:
Essential Duties and Responsibilities include the following:
Qualifications:
Education and/or Experience:
Language Skills:
Mathematical Skills:
Reasoning Ability:
Physical Demands:
Work environment:
