General Manager - Lancaster, United States - TFB Hospitality (Annie Baileys and Conway)

TFB Hospitality (Annie Baileys and Conway) Lancaster, United States

3 weeks ago

Description

Job Description

Job DescriptionWe are looking for an experienced and passionate Restaurant General Manager to join our team.
As a Restaurant General Manager, your primary responsibility is to the customer, ensuring that every guest has a wonderful experience
To be successful as a restaurant general manager you should have excellent communication skills and a passion for customer service. You should be someone who leads by example, both in how you interact with your team as well as how to support our guests.
You will also assume a variety of responsibilities and duties such as recruiting and hiring restaurant staff, training, overseeing food quality, creating and executing restaurant marketing strategies, developing menus, as well as greeting and serving restaurant guests and supporting service. Below is a more exhaustive list of your expected duties.

JOB DUTIES:

Manage and oversee the entire restaurant operation
Deliver exceptional guest services
Responsible for P&L
Plan new and update existing menus
Manage restaurants tech stack.
Respond efficiently to customer questions and complaints
Schedule Staff for both FOH and BOH
Manage and lead staff
Develop hourly and salary staff
Hire new employees
Terminate employees when necessary
Training and evaluating staff performance
Manage food cost, forecast requirements, and maintain inventory
Manage restaurant supplies including small wares
Control costs and minimize waste
Create and nurture a positive working environment
Implement innovative strategies to improve productivity, sales, and food quality.
Work with other business units on the campus

JOB REQUIREMENTS:

Ideally, 5+ years of experience as a Restaurant General Manager or similar role
Ideally, 5+ years of experience in customer service management
Food and wine knowledge
Computer literacy
Familiarity with restaurant management software
Experience in event planning
Strong leadership, motivational and people skills
Good financial management skills
Critical thinker and problem-solving skills
Team player
Good time-management skills
Great interpersonal and communication skill s
Culinary school diploma or BS degree in Business Administration

Complete our short application today

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