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    Director of Operations - San Antonio, United States - United Fashions of Texas

    United Fashions of Texas
    United Fashions of Texas San Antonio, United States

    4 weeks ago

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    Description

    The Director of Operations is a key role on the senior leadership team reporting directly to the President/COO at Melrose.

    This individual will have broad operational expertise while understanding both strategic and tactical elements of building a world class Operation's Organization.

    Informed, but willing to learn as well as teach, this leader serves as liaison between HQ and Field, championing initiatives which allow the Field to excel while serving the needs of HQ Business Partners.

    Responsible for all things Operational, the Director will wear many hats and toggle back and forth with ease.

    Principal Responsibilities:
    Inspires excellence
    Serves as a model of excellence in recognition of performance across all areas of the company
    Has a light touch; easy to approach, is someone people seek out
    Develops reputation as a "go to" person who is a valued business partner, respected for their knowledge, but also their desire to assist where needed
    A Change Leader; able to adapt to an entrepreneurial, privately owned enterprise
    Is a champion of the customer and makes all decisions with both internal and external customers at the center of their decision matrix
    Owns customer service measurements and metrics
    Develops best practices designed to improve the customer experience
    Manages HQ workload to ensure appropriate gulp rate in field
    Handles any customer complaints collaboratively with Field with an eye towards delighting the customer
    Develops, Trains and Inspires Manager of Process, Productivity and Development, Operations Facilities Coordinator and Operations Coordinator
    Takes a proactive stance in cross training Ops Team Members
    Leverages strengths on the team to develop strengths in others
    Stretches their team and prepares them for the next level
    Maintains transparency with their Direct Reports to build trust and buy in
    Listens, Coaches and Advocates for their team
    Responsible for organizing and coordinating Melrose daily operations
    An advocate for simplification; looks to reduce workload through systemic upgrades
    Ensures all daily reports are available and accurate to allow the organization to react appropriately
    Communicate non-compliance sales audit issues to field management as reported by Accounting
    Run weekly payroll reports & email it to field management staff using the database created by Operations Analyst
    This includes store supplies and new store execution along with travel and alarm installations
    Responsible for store opening & closing procedures and coordination
    Shares responsibility with the President/COO in development and measurement of Key Performance Indicators (KPIs) such as Sales, Payroll, Shrink and other compliance related issues
    Applies inspirational leadership to communicate successes to the organization
    Studies the industry to understand how we can learn from others
    Ensures all operational policies and procedures are accurately documented and communicated
    Solicits suggestions on needed changes and secures proper approval
    Distributes updated material to the field and home office staff as needed
    Creates new policies and procedures as the organization or industry evolves
    Supports the Upper Field Leadership Team and serves as their primary home office contact
    This includes running daily, weekly, monthly sales reports by district and uploading to the appropriate end users
    Collecting and updating weekly itineraries
    Manages travel for HQ and Field Teams as needed
    Submits completed travel itineraries to President and Accounting
    Assist Owners with any special personal travel needs
    Ensures travel policy is in place and supports travel needs for both HQ and Field personnel
    Able to travel at appropriate intervals to understand Field Opportunities
    Assists the President/COO on an as needed basis regarding ongoing operations and special projects


    This includes:
    Coordination of Field Management Meetings
    Updating NSB with new stores/closed stores, district alignments
    Running weekly sales reports
    Distribution of monthly Sales Goals
    Works with President to define monthly Bonus Goals
    Collecting and matching expense reports to field management itineraries
    Requirements
    College Degree in associated field or 5-10 years industry experience equivalent
    Proven experience in implementing strategies, policies and procedures
    Exceptional leadership, organizational and communication skills
    A prolific multi-tasker, able to handle dynamic workload calmly
    Able to travel as needed
    Proven problem solving skills
    Familiarity with legal rules and guidelines which intersect operations
    A people person; someone who is at ease working with diverse personalities
    Transitions easily between strategic and hands on

    #J-18808-Ljbffr
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