- IT Support relating to technical issues involving Microsoft's core business applications and operating systems.
- Support of disaster recovery solutions.
- Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security.
- Basic remote access solution implementation and support: VPN, Terminal Services, and Others.
- Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets.
- System documentation maintenance and review in ConnectWise.
- Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, and agreed outages.
- Improve customer service, perception, and satisfaction.
- Fast turnaround of customer requests.
- Ability to work in a team and communicate effectively.
- Work with the Service Desk Dispatcher to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently.
- Escalate service requests that require engineer level support.
- Responsible for entering time and expenses in ConnectWise as they occur.
- Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University.
- Enter all work as service tickets in ConnectWise.
- Advanced understanding of operating systems, business applications, printing systems, and network systems.
- Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care.
- Diagnosis skills of technical issues.
- Ability to multi-task and adapt to changes quickly.
- Technical awareness: ability to match resources to technical issues appropriately.
- Service awareness of all organization's key services for which support is being provided.
- Understanding of support tools, techniques, and how technology is used to provide services.
- Typing skills to ensure quick and accurate entry of service request details.
- Self-motivated with the ability to work in a fast moving environment.
- MSP experience required.
- Minimum two years of IT experience.
- Competitive salary based on experience and qualifications.
- Health, vision, and dental benefits covered 100% for employee.
- Performance based bonus.
- Full on the job training & support.
- Fun working environment and culture.
- Great opportunity for advancement.
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
- 3 years
- 8 hour shift
- Monday to Friday
- On call
- Charlotte, NC 28226: Reliably commute or planning to relocate before starting work (Required)
- Help desk (Preferred)
- Managed Service Provider (Required)
- Windows 10/11 (Preferred)
- Microsoft 365 (Required)
-
it service desk analyst
1 week ago
Moore & Van Allen Charlotte, United StatesMoore & Van Allen PLLC, a dynamic and fast-growing full-service law firm of more than 400 attorneys and professionals, is seeking an experienced IT Service Desk Analyst to join its Charlotte, NC team. This full-time position, with our Information Technology team will be responsib ...
-
IT Service Desk Analyst
2 weeks ago
MVA Brand Charlotte, United StatesMoore & Van Allen PLLC, a dynamic and fast-growing full-service law firm of more than 400 attorneys and professionals, is seeking an experienced IT Service Desk Analyst to join its Charlotte, NC team. This full-time position, with our Information Technology team will be responsib ...
-
Service Desk Analyst
1 week ago
TEKsystems Charlotte, United StatesJob Description · Job DescriptionDuration · 9 · Duration Unit · Month(s) · Req Description · Description · Providing IT technical support via phone or chat. · Learn new support technology as required · Perform administrative tasks related to time keeping and misc tasks · Develops ...
-
IT Service Desk Analyst
6 days ago
Crescens Charlotte, United StatesJob Title: IT Service Desk Analyst · Location: Charlotte, NC · Duration: 6+ Months · ** This is a hybrid position. The candidate will be required to work onsite in Charlotte, NC at least two days a week** · Job Description: · The IT Service Desk Agent I will provide front line ...
-
Service Desk Analyst
1 week ago
TEKsystems Charlotte, United StatesJob Description · Job DescriptionDuration · 6 · Duration Unit · Month(s) · Req Description · Description · These are true Service Desk openings in a call center environment. · 100% Phone Support · Acts as the routine contact point, receiving and handling requests for support. Res ...
-
Service Desk Analyst
2 weeks ago
MONARCH TECHNOLOGIES INCORPOR Charlotte, United StatesJob Description · Job Description · Monarch Technologies is looking for a Technical Support Specialist to join our team in our Charlotte office. This person will provide technical guidance and support to our business and customers. · The ideal candidate will have a strong tech ...
-
Service Desk Analyst
1 week ago
TEKsystems Charlotte, United StatesJob Description · Job DescriptionWells Fargo & Company · End Client (if different from Account) · Duration · 12 Month Minimum · Description · Wells Fargo is looking to bring on a group of Tech Support Agents to support the internal employees of Wells Fargo via inbound phone calls ...
-
Help Desk Support Analyst
5 days ago
Brooksource Charlotte, United StatesHelp Desk Support Analyst · Charlotte, NC · Brooksource is searching for a Help Desk Support Analyst in Charlotte, NC to support internal employees for our Fortune 500 Telecommunications client. This position is an ongoing long-term contract with potential for full-time conversi ...
-
Help Desk Analyst Charlotte NC
5 days ago
Network Essentials Charlotte, United StatesJob Description: · The Help Desk Analyst is responsible for handling first level support of service requests in a professional and timely manner. This relates to all technology, to include: workstations, servers, printers, networks, and vendor specific hardware and software. · ...
-
IT Support/Help Desk Analyst
1 week ago
Global Help Desk Services, Inc. Rocky Hill, United States Part timePosition: IT Help Desk Analyst (IT Support). This is a technical support position. · Expected Hours (subject to change): Part-Time Open Position(s): Mon-Fri 8:30a-12:30p · Who We Are: We are a growing technical help desk outsourcer that believes in the core values of integrity, h ...
-
Bilingual IT Help Desk Analyst
6 days ago
Global Help Desk Services, Inc. Rocky Hill, United States Full timeJob Details:Position: Bilingual (Spanish/English) IT Help Desk Analyst (IT Support). This is a technical support position. · Expected Hours (subject to change): · Full-Time Open Position(s): Mon-Fri 8a-4:30pm · Reports to: Team Lead. · Who We Are: · We are a growing technical hel ...
-
Bilingual Help Desk Analyst
2 weeks ago
Global Help Desk Services, Inc. Rocky Hill, United States Full timeJob Details:Position: Bilingual (Spanish/English) IT Help Desk Analyst (IT Support). This is a technical support position. · Expected Hours (subject to change): · Full-Time Open Position(s): Wed 4:30p-10:30p; Thu-Sat 10:30a-10:30p · Reports to: Team Lead. · Who We Are: · We are a ...
-
Help Desk Support Specialist
2 days ago
Brooksource Charlotte, United StatesHelp Desk Support Analyst · Hybrid – Charlotte, NC · Brooksource is searching for a Help Desk Support Analyst in Charlotte, NC to support internal employees for our Fortune 500 Telecommunications client. This position is an ongoing long-term contract with potential for full-time ...
-
Help Desk Support Specialist
1 day ago
Brooksource Charlotte, United StatesHelp Desk Support Analyst · Hybrid Charlotte, NC · Brooksource is searching for a Help Desk Support Analyst in Charlotte, NC to support internal employees for our Fortune 500 Telecommunications client. This position is an ongoing long-term contract with potential for full-time ...
-
Help Desk Support Specialist
2 weeks ago
Brooksource Charlotte, United StatesHelp Desk Support Analyst · Hybrid – Charlotte, NC · All candidates should make sure to read the following job description and information carefully before applying. · Brooksource is searching for a Help Desk Support Analyst in Charlotte, NC to support internal employees for o ...
-
Syndicated Operations Analyst
1 week ago
Apex Systems Charlotte, United StatesJob Title: Syndicated Operations Analyst · Large Bank · Pay rate: $45-53 · Location: Charlotte, NC (Uptown) – Will work on site all 5 days for the the initial training time · Contract Length: 12+ months with potential to convert · Required Skills: · Bloomberg, DTC and Syndicate ...
-
Senior Financial Analyst
3 days ago
AIR (Advanced Inhalation Rituals) Charlotte, United StatesWho we are: · Rituals are at the heart of all cultures. They are social, they are instinctive, and they are above all, shared. At AIR, our aim is to bring customer-centric, innovation-led and digitally amplified approaches to inhalation rituals for all communities and societies. ...
-
Loan Collateral Analyst
1 week ago
Churchill Real Estate Charlotte, United StatesJob Description · The Loan Collateral Analyst will support the Structured Lending team at Churchill Real Estate. The role will work collaboratively with the lending desk, operations, legal, and senior management to complete tasks and achieve scheduled goals. As part of the Struc ...
-
IT Support Partner
1 week ago
TEKsystems Charlotte, United States: · The IT Technical Support Partner is responsible for troubleshooting and resolving technical issues on a wide variety of installed software and hardware. The technical support analyst provides consultation, training, troubleshooting, and problem-solving to all internal interna ...
-
Sr. Desktop Support Analyst
6 days ago
Driven Brands Charlotte, United StatesCompany:Driven Brands · We invite you to join us at Driven Brands · Headquartered in Charlotte, NC, Driven Brands (NASDAQ: DRVN) is the largest automotive services company in North America, providing a range of consumer and commercial automotive needs, including paint, collisio ...
Help Desk Analyst Charlotte NC - Network Essentials
Description
Job Description:
The Help Desk Analyst is responsible for handling first level support of service requests in a professional and timely manner. This relates to all technology, to include: workstations, servers, printers, networks, and vendor specific hardware and software.
Basic Functions:
Additional Duties and Responsibilities:
Knowledge, Skills, and/or Abilities Required:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Educational/Vocational/Previous Experience Recommendations:
Benefits:
The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed.
Job Type: Full-time
Salary: $ $33.65 per hour
Benefits:
Experience level:
Schedule:
Ability to commute/relocate:
Experience:
Work Location: Hybrid remote in Charlotte, NC 28226