- Provide support for desktops, laptops, tablets, mobile devices, and their respective software.
- Resolve computer hardware, software, internet, and web-based application issues.
- Perform minor hardware repairs.
- Imaging of computers with agency approved software and services.
- Work with hardware vendors to resolve issues.
- Mobile device setup (laptops, Chromebooks, tablets, smart phones.)
- Printers and copiers support.
- Utilize help desk ticketing system.
- Provide remote and in-person support with provided tools as needed.
- Follow up with end-user to ensure resolution.
- Associates Degree or equivalent 3 to 5-year experience in an IT-related field.
- Experience providing Windows desktop support.
- Experience with remote support tools.
- Proficient in Microsoft Office products.
- Experience with Active Directory.
- Reliable and organized.
- Ability to work well in a team environment.
- Excellent customer service skills.
- Valid drivers license that meets Heritage Christian motor vehicle standards.
- Physical ability to lift up to 30 pounds.
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Service Desk Technician
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Help Desk Technician
3 weeks ago
Heritage Christian Services Rochester, United StatesOverview · The Help Desk Technician will support all Heritage Christian Services employees, computer hardware and software, which supports the mission, vision and values of Heritage Christian Services, Inc. · Pay rate for this position: $ $25.80 / hour · The salary of the finalis ...
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IT Technician
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Regional Support Center Representative
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Coating Operator
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Regional Support Center Representative
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Regional Support Center Representative
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Outpatient Registered Nurse
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Senior Panel Build Technician
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Regional Support Center Representative
1 hour ago
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Plant Utilities Engineer 1
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DISTRICT RECEPTIONIST @ District Office
1 week ago
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Helpdesk Support Technician
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Helpdesk Support Technician
1 week ago
eHealth Global Technologies Rochester, United StatesJob Type Full-timeDescriptionThe IT Help Desk Support Technician will be responsible for monitoring, triaging, analyzing, troubleshooting, remediating, escalating, and driving help desk tickets to completion. This role requires excellent organizational skills and the ability to h ...
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Helpdesk Support Technician
5 days ago
eHealth Global Technologies Rochester, United StatesJob Type · Full-time · Description · The IT Help Desk Support Technician will be responsible for monitoring, triaging, analyzing, troubleshooting, remediating, escalating, and driving help desk tickets to completion. · This role requires excellent organizational skills and the ...
Help Desk Technician - Rochester, United States - Heritage Christian Services
Description
Overview:
The Help Desk Technician will support all Heritage Christian Services employees, computer hardware and software, which supports the mission, vision and values of Heritage Christian Services, Inc.
Pay rate for this position: $ $25.80 / hour
The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The above range represents the organization's good faith and reasonable estimate of the range of possible compensation at the time of posting
Responsibilities:Our Commitment to Equity and Justice
We believe that people are entitled to dignity, respect, equity and justice. We champion a society that removes barriers. We reject racism and discrimination of any kind. We protest systemic and political inequities that marginalize people, recognizing that there is a history of structural racism in the United States. We will continue to learn and change to achieve justice. We know that strength comes from unity.