- Engaging with customers through various channels, including phone, email, and chat.
- Providing friendly and efficient assistance with policy inquiries, updates, and claims.
- Utilizing digital tools and platforms to connect with a younger demographic.
- Collaborating with a dynamic team to ensure timely and effective issue resolution.
- Proactively identifying opportunities to enhance customer satisfaction.
- Excellent communication skills, both written and verbal.
- Tech-savvy with a familiarity with digital communication tools.
- Customer-oriented mindset with a strong desire to exceed expectations.
- Ability to adapt to a fast-paced, evolving work environment.
- Previous customer service experience is a plus, but not required.
- High school diploma or equivalent; college degree is a plus.
- A positive and proactive attitude towards learning and growth.
- Familiarity with social media platforms and digital communication tools.
- Ability to work in a collaborative team setting.
- Willingness to obtain relevant insurance licenses (training will be provided).
- Competitive base salary with performance-based incentives.
- Comprehensive benefits package, including health insurance and retirement plans.
- Opportunities for professional development and career advancement.
- Fun and inclusive work environment with team-building events.
- Paid company training and trips.
- Emphasis on work-life balance.
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Insurance Account Representative - Jackson, United States - Zack Jordan - State Farm Agent
Description
Job Description
Job DescriptionCompany Overview: Zack Jordan State Farm, a dynamic and forward-thinking player in the insurance industry, is actively seeking energetic and customer-focused individuals to join our team as Junior Insurance Account Representative. If you're a tech-savvy, people-oriented individual with a passion for making a positive impact, this is an exciting opportunity to launch your career in a modern and vibrant work environment.Job Description: As a Junior Insurance Account Representative, you'll be at the forefront of delivering an exceptional customer experience. Your responsibilities will include:
Perks for Junior Insurance Customer Service Specialists:
Zack Jordan State Farm Agency is an equal opportunity employer and encourages applications from individuals of all backgrounds.
