Team Leader - Wales, WI, United States - Neptune Enterprises
Description
**Shopping- Munich- Overview- Team Leader, Expert/Lead
- Fulltime
- Permanent position
- What you bring
- Several years of professional experience in customer support or similar
- Ideally experience in dealing with end customers (B2C business)
- Confident appearance as a cooperative leader with decisionmaking, assertiveness, and conflict resolution skills
- Professional and friendly demeanor in customer contact
- Serviceoriented and empathetic personality
- Fluent German language skills in spoken and written form
CHECK24 is one of the leading online companies and Germany's largest comparison portal. Our
CHECK24 Shopping world offers our customers a wide range of products in various categories.
In your role as a team leader (m/f/d), you will lead a team in 2nd level support and optimize processes with various internal and external partners for optimal customer care.
If you want to make a difference and ensure real customer satisfaction, you've come to the right place. Experience the dynamics of e-commerce with agile processes, short decision-making paths, and a steep learning curve.
We look forward to your application as
Team Leader (m/f/d) Customer Support for CHECK24 Shopping Services GmbH in Munich.
Your daily work
- Leadership and development of a customer service team in 2nd level support
- Implementation of measures for continuous optimization of daily processes to improve our customer service
- Competent
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