- Reliability: Dependable team player who is responsive and proactive, consistently available for internal and external partners.
- Problem Solving: Ability to listen and ask probing questions, identify the cause of moderate to complex issues, troubleshoot, leverage knowledge base and resources, to successful final resolution. Full-cycle case management.
- Communication: Advanced verbal and written communication via phone, video conference, chat, and email building rapport and trust, while maintaining professionalism with attention to detail.
- Subject Matter Expert (SME): Provides client guidance on Human Resources and Payroll best practices to enhance the Paylocity Human Capital Management (HCM) product experience. Eager to learn and pursue additional training and professional development opportunities.
- Issue Resolution: Available consistently for inbound calls via queue phone system (Five9) as well as via email. Manage workload in a fast-paced multitasking environment.
- Client Focus: Understanding how to build rapport with clients by managing expectations, providing timely updates and project deliverables.
- Quality Assurance (QA): Meet expectations of Service-level Agreement (SLAs), and metrics which include availability, outbound adherence, first call resolution, escalations, client retention, etc. Listens to feedback, seeks to understand, and adjusts behaviors as needed.
- Technical Aptitude: Confidence and ability to navigate between multiple systems and screens to include software, databases, and reports. Such as, the Paylocity platform, Salesforce, MS Excel, among others, with the goal to continually build the knowledge base to best serve your internal team and clients.
- Leverage Resources: Appropriately and effectively use resources to find and validate answers, resolve, and document issues in a way that adheres to payroll policies and ensures seamless client support.
- High School Diploma or GED
- Experience in a high-volume customer service environment (Banking, Call Center, Finance, Hotel, Information Technology (IT), Insurance, Retail, or Restaurant)
- Proficiency with MS Office suite (MS Word, MS Excel, and MS Outlook)
- Exceptional verbal and written communication skills via phone and email
- Bachelors Degree
- CPP, FPC, APA, and/or SHRM-CP certified
- Experience in Technical troubleshooting, Software as a Service (SaaS) or IT helpdesk
- Proficiency with Salesforce or other CRM tool
- Career progression or leadership experience
-
Customer Service Representative
4 days ago
Webhelp Lake Mary, United States**Customer Service/Support** · **Location** · - Lake Mary, Florida, United States of America*** · Job Title: · Customer Service Representative (OnSite) · **Job Description**: · The Advisor II, Customer Service position interfaces with customers via inbound calls, outbound calls, ...
-
Customer Service Representative
2 weeks ago
Global Procurement Solutions Inc Longwood, United States**Benefits**: · - 401(k) · - Health insurance · - Paid time off · **Job Duties**: · 3. Assist customers with product information, pricing, availability, and order processing. · 4. Handle customer complaints and resolve issues in a professional and timely manner, ensuring customer ...
-
Associate, Trading Services Representative I
2 weeks ago
BNY Mellon Lake Mary, United StatesOverview · Trade Services - S4Provides support in the execution of trading services to money managers, advisors and internal employees. Trains on the different systems used by those serviced. Responsible for developing pricings for order based on a variety of defined procedures a ...
-
Customer service representative
3 weeks ago
Omega Ventures Heathrow, United StatesWhat to expect: · You will be responsible for customer support via phone and email · Taking and processing orders will be part of your daily tasks · You will be the direct contact person for customers regarding price and delivery information · You will handle complaints and maint ...
-
Customer Service Representative
2 weeks ago
Steffanie Rigetta Agency, LLC Altamonte Springs, United StatesJoin Steffanie Rigetta Agency, LLC, a dynamic sales-focused company in Altamonte Springs, Florida, dedicated to providing exceptional customer service and building lasting relationships with our clients. While our work is conducted onsite, we offer a welcoming and engaging enviro ...
-
Customer Service Representative
2 weeks ago
Alegeus Technologies LLC Maitland, United States**Start date: July 1, 2024** · **Schedule**: Monday through Friday 11:30am - 8pm EST (training schedule will be Monday through Friday 9am to 5pm EST for 4 - 6 weeks) · **Compensation**:$16.50 per hour plus a Variable pay (performance bonuses) · **MISSION**: · At Alegeus, we belie ...
-
Bilingual Customer Service Representative
1 week ago
Synchrony Altamonte Springs, United States**_Please note you may be asked to come onsite to our Altamonte Springs Center for in-person training. Additional details will be provided if successful completion of hiring process. _** · **Ignite your power, elevate your future** · Synchrony ensures our employees are challenged ...
-
Customer Service Representative
2 weeks ago
Joe Bauer - State Farm Agent Winter Park, United States**Position Overview**: · Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only State Farm insurance and fin ...
-
Patient Service Representative
1 week ago
RadNet Porter Ranch, United StatesOverview: · Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are _Leading Radiology Forward_. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people w ...
-
Guest Service Representative
2 weeks ago
Nothing Bundt Cakes - Orlando/Sand Lake, FL Orlando, United States**TITLE**:Guest Service Representative** · **LOCATION: 7339 W. Sand Lake Rd. Suite 418 Orlando FL 32819** · **Position Summary**: · The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for uniqu ...
-
Customer Service Representative
1 week ago
FRA Orlando, United States**Join Our Team at Florida Repossession Agency** · Customer Service Representative · Orlando, Florida · Are you looking for an opportunity to work in a dynamic environment with a friendly and professional team? Florida Repossession Agency is seeking a dedicated Office Assistant t ...
-
Guest Services Representative
3 weeks ago
Pinnacle Hotel Management Orlando, United States**JOB SUMMARY** · Guest Service Representatives are responsible for greeting and registering guests, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests, making ...
-
Customer Service Representative
2 weeks ago
Apex Auto Glass South Apopka, United StatesEver believe you're worth more than what's offered to you? · You deserve the best opportunity to succeed, and here is that opportunity. · Our company is looking for flexible individuals that are also go-getters. · There's no age requirement for hungry, · This is 100% a sales posi ...
-
Customer Service Representative
2 weeks ago
Jose Rosario - State Farm Agent Orlando, United States**ROLE DESCRIPTION**: · As a Bilingual Spanish Customer Service Representative - State Farm Agent Team Member with Jose Rosario - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attent ...
-
Customer Service Representative
2 weeks ago
Apex Auto Glass South Apopka, United StatesEver believe you're worth more than what's offered to you? · You deserve the best opportunity to succeed, and here is that opportunity. · Our company is looking for flexible individuals that are also go-getters. · There's no age requirement for hungry, · This is 100% a sales posi ...
-
Financial Services Representative
2 weeks ago
Jose Rosario - State Farm Agent Orlando, United States**ROLE DESCRIPTION**: · Jose Rosario - State Farm Agent is seeking a qualified and empathetic professional for the role of Financial Services Representative - State Farm Agent Team Member. As a customer-oriented expert, you will market the best Life/Health insurance services and ...
-
Customer Service Representative
2 weeks ago
Amber Word - State Farm Agent Tavares, United States**ROLE DESCRIPTION**: · Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through val ...
-
Client Services Representative
1 week ago
US Benefits Association Orlando, United StatesOverview: · **Responsibilities**: · - Conduct outbound calls to potential customers to promote products or services · - Utilize telemarketing strategies to generate leads and secure sales appointments · - Maintain accurate records of customer interactions and transactions · - Col ...
-
Representative, Client Service
3 weeks ago
BNY Mellon Lake Mary, United StatesRepresentative, Client Processing · Bring your ideas. Make history. · BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions o ...
-
Benefits Customer Service Representative
2 weeks ago
Anchor Benefit Consulting, Inc. Maitland, United States**JOB DESCRIPTION** · **Position Title: Customer Service Rep Department: Customer Service** · **Reports To: Office Manager** · **Job Summary**:This position serves clients and plan participants within the health insurance industry. This position will identify, research, process, ...
Client Services Representative - Lake Mary, United States - Paylocity
Description
Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture.
While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce.
We give our employees what they need to succeed, including great benefits and perks We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if its career development you desire, we provide that, too At Paylocity, people matter most and have always been at the heart of our business.
Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations.
Position Overview:
If youre looking for a dynamic, energetic, and enthusiastic customer service team you came to the right place As a
Client Services Representative (Account Manager I) with Paylocity you will be resolving Payroll and Human Resources (HR) system issues. We are looking for ambitious learners, ready for a new challenge that includes troubleshooting, problem solving and building rapport with our business clients (B2B).
In this role you will manage a shared book of business with your team. Your goal is to retain clients by providing outstanding support via phone and email, using technical knowledge, leveraging resources, and prioritizing requests.
Location: Lake Mary, FL
Compensation: Starting at $19.00/hour
Reports To: Client Services Team Lead
Schedule: Monday - Friday, 9:00am - 6:00pm (CST)
CLIENT SERVICE EXPECTATIONS:
RESPONSIBILITIES:
Requirements:
Preferred Skills:
EEO and accessibility Statement
Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better.
We embrace and encourage our employees differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers.
We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact