Patient Access Associate 1- Family Medicine - Manassas, United States - Inova Health System

Inova Health System

Verified Company

Manassas, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

The Patient Access Associate 1 is responsible for financial counseling and insurance verification, and notification to patients and/or guardians of financial responsibility.

Identifies and communicates payer authorizations and referral requirements as required.

Responsibilities:

Works independently to complete assignments without close supervision; Improves inefficiencies and minimizes repetitive errors by changing/improving workflow processes; Uses a logical process to identify the cause of problems and develop appropriate solutions.
Selects an appropriate method of communication for audiences and adjusts communication style when needed.
Explains insurance benefits and patient liability by using appropriate communication methods/styles.
Applies knowledge of online payer verification systems to obtain and validate insurance information on a timely and accurate basis.
Coordinates with other departments to assist or transport patients/visitors requiring special attention/support; Interviews patients to secure and document required medical, financial, demographic and insurance information.
Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives if necessary.
Communicates scheduling changes to patients, staff, physicians and patient representatives in a timely and professional manner. May perform additional duties as required.

Additional Requirements
Experience - 1 year of customer service or 1 year of experience in a medical setting. Or Associates degree in lieu of experience.

Education - High School diploma or equivalent.