Customer Service Representative - Rolla, United States - Clearwave Communications

Clearwave Communications Rolla, United States

3 weeks ago

Description

** Customer Service Representative**

**Job Category****:** System **Requisition Number****:** CUSTO03202 Showing 1 location **Job Details**

**Description**

**SUMMARY**

Under general supervision and direction, the Customer Service Representative is responsible for taking care of the service needs of Sparklight's customers in a professional, courteous, and efficient manner by performing the following duties.

**RESPONSIBILITIES**

Handles high in-bound call volume covering a full range of customer service inquiries. (Upgrades/downgrades of service, video troubleshooting, modem registration and billing).

Responds to inbound customer calls and assists customers face-to-face in the front office as needed.

Provides customers with a clear understanding of charges, prorates, billing cycles, payment methods and customer equipment.

Correct errors or discrepancies on customer billings as necessary. Process customer transactions and respond to inquiries in a responsive, timely and accurate manner.

Enter account information into billing system with a high degree of accuracy to execute transaction.

Participates in ongoing training to increase skill level and productivity.

Maintains and sustain all Sparklight Communications' CSR performance expectations as related to Quality Assurance, CSR scorecard metrics (such as Availability, Talk Time, etc.), attendance and one-call resolution goals.

Maintains working knowledge of all Sparklight products, services and their features.

Works with customers to achieve customer satisfaction by meeting their needs with Sparklight products and services.

Applies all sales and service skills/techniques acquired from the Standard Operation Procedure during all interactions with customers.

Note: All the essential functions of this position are not included in this posting.

**EDUCATION and/or EXPERIENCE**

High school diploma or general education degree (GED); or one to three months related experience and/or training in a customer service environment; or equivalent combination of education and experience.

**OTHER QUALIFICATIONS**

Requires excellent oral and written communication skills while assisting and interacting with Sparklight's customers and associates.

Strong data entry and computer skills.

Requires the ability to operate office equipment (copiers, phones, computers, etc.).

Requires efficient and accurate handling of money.

The position requires the ability to learn and stay informed of products and services offered by Sparklight.

This position will require travel between offices.

**Pre-hire processes: Cable One, Inc. is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career.**

**Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. At Cable One and our family of companies, we believe it is our individual and unique talents, backgrounds, and perspectives that, when combined, truly make us an unstoppable force. "Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify and embody each and every day. Cable One provides equal employment opportunities to all individuals of different races, colors, creeds, national origins, genders, marital and veteran statuses.**

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

**:**

**Education**

**Experience**

**Licenses & Certifications**

Customer Service Representative

2 days ago

Redwood Ventures Rolla, MO, United States Freelance

Are you someone who excels at solving problems and keeping a cool head in tricky situations? Then this is the perfect opportunity for you. · We are looking for a **Customer Support Representative (m/f/d)** for our client Apcoa's Park and Control Center, located at the Stuttgart A ...
Customer Service Representative

5 days ago

Angie Dell Foster - State Farm Agent Rolla, United States

Position Overview: · Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only State Farm insurance and financ ...
Customer Service Representative

13 minutes ago

Angie Dell Foster - State Farm Agent Rolla, United States

Position Overview: · Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only State Farm insurance and financ ...
Sales Representative in Field Service

2 days ago

Nexus Innovations Oak Hill, MI, United States Freelance

Oak Hill, MI's Zement- und Kalkwerke OTTERBEIN is a medium-sized family business in the construction materials industry with its own production of cement, lime, plaster, and mortar. Our strength lies in the combination of over 130 years of company tradition with forward-thinking ...
patient services representative-medical group

3 weeks ago

Phelps County Regional Medical Center Rolla, MO , USA, United States

General Summary This position represents the Physicians Clinics on the telephone and at the front desk. The position requires a high level of professionalism and customer service skills. Must be well organized, detail oriented, able to multi-task efficiently and perform in fast p ...
Patient Services Representative-Medical Group

1 week ago

Phelps Health Rolla, United States

General Summary This position represents the Physicians Clinics on the telephone and at the front desk. The position requires a high level of professionalism and customer service skills. Must be well organized, detail oriented, able to multi-task efficiently and perform in fast p ...
Customer Service Representative

6 days ago

Circle K Stores, Inc. Valley, United States

Store : 603 US Hwy 29, Valley, Alabama 36854 Availability - Shift/ Days Flexible Availability Customer Service Representative. We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in Customer Service Representative, Cust ...
Customer Service Representative

3 weeks ago

Quaker Windows Freeburg, United States

Position Overview · The Customer Service Representative assists as part of a team supporting the efforts of assigned Quaker Sales Representatives and their Lumberyard and Specialty Dealer customers. The Customer Service Representative is responsible for constant communication w ...
customer service representative

2 weeks ago

Family Dollar St Robert, United States

Family Dollar - 113 MARSHALL DR [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash ...
customer service representative

2 days ago

Family Dollar Valley, United States

Family Dollar - 301A US HIGHWAY 29 [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete ca ...
customer service representative

3 weeks ago

Family Dollar Owensville, United States

Family Dollar - 511 E HIGHWAY 28 [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash ...
Customer Service Representative

2 weeks ago

Quaker Windows Freeburg, United States

Job Description · Job DescriptionPosition Overview · The Customer Service Representative assists as part of a team supporting the efforts of assigned Quaker Sales Representatives and their Lumberyard and Specialty Dealer customers. The Customer Service Representative is responsi ...
Member Service Representative

3 weeks ago

Navy Federal Credit Union St Robert, United States Full time

Overview · To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; and credit/debit ca ...
Advanced Patient Service Representative

2 weeks ago

Mercy Saint Robert, United States

This position is Full Time and is onsite at St. Robert Rehabilitation Clinic · Key Benefits:Tuition reimbursement up to $2,000 for continuing education · Health/Dental/Vision available after day one · Annual contribution of $100 per month to eligible dependent care FSA · Paid par ...
Patient Services Representative-Medical Group

1 week ago

Phelps Health Waynesville, United States

This position represents the Physicians Clinics on the telephone and at the front desk. The position requires a high level of professionalism and customer service skills. Must be well organized, detail oriented, able to multi-task efficiently and per Patient Services, Representat ...
Sales Consultant New Cars Audi

2 days ago

Aurora Solutions St. James, MO, United States Freelance

With currently 32 locations and over 1,800 employees, the TIEMEYER Group is one of the largest automotive dealer groups in North Rhine-Westphalia and among the top 20 in Germany. For 70 years, we have been providing mobility with the brands Audi, Volkswagen, SEAT, CUPRA, ŠKODA, a ...
District Sales Manager

1 week ago

SYSCO Waynesville, United States Full time

Company: · US0288 Sysco Knoxville, LLCZip Code: · 37921Minimum Level of Education: · High School or EquivalentMinimum Years of Experience: · 2 YearsEmployment Type: · Full TimeTravel Percentage: · Up to 25%COMPENSATION INFORMATION: · The pay range provided is not indicative of ...
Sales Representative

3 weeks ago

American Fidelity Rolla, United States

American Fidelity Assurance is now looking for an Account Manager in your area. · Our salaried, career Account Managers are responsible for selling worksite insurance products and services in a defined sales territory with an existing customer base. You will build strong, long-te ...
Senior Student Service Coordinator #00086741

1 week ago

University of Missouri System Rolla, United States

Hiring Department · Student Involvement · Job Description · This position promotes lifelong engagement, student sense of belonging, and critical student development through the Office of Fraternity and Sorority Life, within the Student Involvement department. This office works wi ...
Sales Consultant

2 weeks ago

WHITTINGHAM Eldorado, United States Full time

WHITTINGHAM is looking for a leader to add to our organization who has passion and purpose. We have been in business for 120 years and lead the way in the industry. The role will consist of learning our process to service existing 2,000 business clients while developing relations ...