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    Help Desk Specialist I - West Valley City, United States - Valley Behavioral Health

    Valley Behavioral Health
    Valley Behavioral Health West Valley City, United States

    3 weeks ago

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    Description

    Job Description

    Job DescriptionDescription:

    Job Summary

    Schedule: Monday-Friday 9am-5pm w/OT

    The Help Desk Support Specialist provides technical support and resolves basic computer hardware and software performance issues. The Specialist maintains professional relationships and delivers efficient hands-on and remote support to users throughout the company.

    Essential Functions

    • Assists with basic network connectivity issues and troubleshoots various software application and hardware component issues
    • Utilizes resources to research and deliver basic solutions and escalates complex issues appropriately
    • Provides end-user support with Windows 10/11, Microsoft 365 suite, print management and WebEx collaboration suite support
    • Support MFA and MDM enrollment of mobile devices
    • Documents incidents and solutions within the help desk ticketing system and contributes to knowledge base articles
    • Utilizes resources to learn new skills and gain experience with increasingly complex systems
    • Follows HIPAA requirements and identifies security risks while enforcing policies and procedures
    • Participates in weeknight and weekend on-call support rotations

    Benefits

    • Medical, dental (including orthodontics), and vision insurance
    • Health Savings Account with a company match
    • Family Building benefits
    • 401(k) with a 5% company match
    • Insurance plans including life insurance, short and long-term disability, accident, critical illness, auto and home, and pet insurance
    • Time off including 15 days of accrued PTO (accrual increases by one day for each year of service), 10 paid holidays, and 2 wellness days
    • 10 days of Paid Parental Leave for all new parents for birth or adoption
    • Volunteer paid time
    • Employee Assistance Program and discounted mental health therapy
    • Education Assistance including tuition, new license, specialized training, and conference reimbursement, student loan assistance, continuing education reimbursement, and paid training time.
    • Ongoing in-house clinical training with Valley Academy
    • Scheduling flexibility and benefits coverage for part-time, 30-hour/week status
    • Career growth opportunities within Valley's diverse clinical programs, or with our operations or administrative teams
    Requirements:
    • High School diploma or equivalent
    • Previous customer service experience
    • Driving position: requires a minimum age of 21 and a current driver's license

    Preferred Qualifications

    • Previous help desk or functional support experience
    • Technology proficiency: MS Office (Word, Excel, PowerPoint), Electronic Medical Record
    • Previous experience with Sentinel One, Slack, Adobe, AnyConnect or comparable applications
    • Previous experience with WebEx or comparable video conference solutions
    • Previous experience of Active Directory environment
    • Previous experience with Microsoft print management services
    • Previous experience with network connectivity and services (TCP/IP, DNS, DHCP, etc.)

    Physical Requirements

    • Lift/Carry (frequently, occasionally, rarely): frequently
    • Minimum pounds: 50
    • Push/Pull: frequently
    • Minimum pounds: 50
    • Bend/Twist: frequently
    • Kneel/Reach: frequently
    • Repetitive arm/hand use: frequently
    • Sit: frequently
    • Stand: occasionally
    • Walk: frequently
    • Outdoors: occasionally
    • Client de-escalation: frequently
    • Dust/fumes/chemicals: rarely
    • Machinery: rarely
    • Motor vehicle: frequently
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