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Baton Rouge

    Rooms Division Manager - Baton Rouge, United States - Crowne Plaza Baton Rouge

    Crowne Plaza Baton Rouge
    Crowne Plaza Baton Rouge Baton Rouge, United States

    1 week ago

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    Description


    Looking for an experienced professional in the hospitality industry interested in a dynamic managerial position? An opportunity is available for a Rooms Division Manager at our Baton Rouge, LA location.

    Come aboard our team and lead the front desk, managing the reception area, ensuring adherence to hotel policies, and securing guest satisfaction.

    To be considered for this role, you must possess a strong hospitality background, maintain a positive demeanor, and be dedicated to delivering exceptional customer service.

    If you meet the qualifications and are motivated to offer outstanding service, please submit your application today


    Responsibilities


    • Defining and implementing front desk objectives and procedures
    • Hiring and training staff and managing the shift schedules
    • Tending to guests' complaints and questions and providing exceptional customer service
    • Ensuring that the front desk and reception area are kept clean and organized
    • Maintaining front desk office supplies and equipment
    • Managing budgets, records, and contracts
    • Supervising staff and all front desk activities including bookings, appointments, phone calls, and emails

    Qualifications


    • High school diploma or GED
    • Bachelor's degree in hospitality or similar
    • A minimum of 2 years of experience as a front desk manager or similar
    • Proficient in hotel front desk software, Opera experience highly desired
    • Good understanding of procedures and practices in the hospitality industry
    • Excellent written and verbal communication skills
    • Strong organizational and time management skills
    • The ability to provide exceptional customer service
    • Good leadership and training abilities
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