call center representative - johnston, United States - Randstad US

Randstad US johnston, United States

3 weeks ago

Description

call center representative.

johnston , rhode island
posted 2 days ago

job details
summary

$17 - $17.50 per hour
temp to perm
high school
category office and administrative support occupations
referenceAB_4530075

job details

Seeking an empathetic and process-driven Customer Service Representative for our team in Johnston, RI. Competitive pay, aggressive training, and opportunities for career growth.

The role involves handling varied calls with empathy, from claim status to emotional support- great communication skills and openness to feedback are essential.

salary:
$17 - $17.5 per hour

shift:
First

work hours: 8 AM - 5:30 PM

education:
High School

Responsibilities

Responsibilities

Provides excellent Customer Service to customers and agents (internal and external) by responding promptly to all inbound customer calls, faxes and email requests.
Interacts with all peers and customers in a professional manner
Works collaboratively in a team setting
Achieves acceptable Quality scores on all monthly evaluations
Strives to provide consistent and accurate information to all callers
Achieves First Call Resolution (FCR) on all interactions and leaves a lasting impression with policyholders and agents
Maintains acceptable attendance levels throughout the year.
Consistently meets all data entry and NBIC's standards of performance requirements to ensure excellent customer service, accurate and professional handling of all requests
Continually seeks new ways to improve our customer experience and recommends ways of improvement
Provides clear, easy to understand information to policyholders
Performs additional duties as assigned including mortgage changes, updating customer demographics

Skills

Active Listening
Telephone Etiquette
Empathy
Call Center Support
Follow-up
CRM

Qualifications

Years of experience: 2 years
Experience level:

Experienced

Randstad is a world leader in matching great people with great companies.

Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company.

Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer:

Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants.

If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc.

In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

Applications accepted on ongoing basis until filled.

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tessa stanzione

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