Home Care Director of Operations - Phoenix, United States - Proactive Home Care

Proactive Home Care

Verified Company

Phoenix, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Job description:

Proactive Home Care is looking for a compassionate and dedicated Operational Manager. The Operational Manager will be responsible for managing the day-to-day Home Care business activities. Overseeing all personnel Human Resources Department. Under the direction of the Chief Executive Officer.

Home Care Director of Operations will be Coordinate and perform a wide variety of activities designed to support the team.

Also, responsible for ensuring substantial compliance with the Arizona State requirements including compliance with agency requirements.

Essential Duties & Responsibilities:

Manage Agency business affairs and general daytoday operations.
Ensure the Agency complies with all relevant State and local laws.
Is responsible for interaction in the community and promoting company services.

- knowledge and experience of Arizona's Agency with Choice (AWC) program, Arizona Health Care Cost Containment Center System (AHCCCS). Arizona Long Term Care System (ALTCS). (preferred)

Experience developing relationships with institutional and/or communitybased organizations.
Participate, develop, and analyze the Marketing strategies.
Liaise with State and private organizations on behalf of the Agency.
Supervise the development of Agency policies and procedures that support its purpose and goals while adhering to industry standards and established regulations.
Manage and Supervise Home Care Clients Scheduling
Be familiar with, and maintain Agency rules, policies, and procedures.
Familiarize all employees, including those on contract, with Agency rules, policies and procedures.
Maintain written service agreements, including financial arrangements, with other service providers for relevant services required to meet client needs.
Devise shortterm and longterm program development and modification plans.
Identify critical issues that may affect the Agency.
Delegate and organize Agency functions and define employee accountability requirements.
Provide leadership and consultation to management personnel.
Hold regular management and staff meetings to ensure efficient operations and communication to and from all levels of the Agency.
Recruit, select, hire and provide initial orientation to all new employees.
Ensure qualified employees are hired, in accordance with job descriptions.
Oversee a continuous inservice training program and competent supervision to improve employee efficiency and client care.
Submit an annual operating budget to the Governing Body and monitor financial operations on an ongoing basis.
Complete, maintain and submit reports and records to Governing Body on a regular and asneeded basis.
Conduct informal and formal performance appraisals on management personnel upon completion of probation, annually and on an asneeded basis.
Perform other duties as requested by the Governing Body.

Essential Skills:

- knowledge and experience of Arizona's Agency with Choice (AWC) program, Arizona Health Care Cost Containment Center System (AHCCCS). Arizona Long Term Care System (ALTCS). (preferred)

Working knowledge of communitybased resources for individuals with disabilities and/or seniors.
Excellent assessment skills
Excellent screening and interviewing skills
Excellent communication and presentation skills
Organizational, problemsolving, and conflict resolution skills
Ability to multitask and prioritize work.
Excellent written and verbal communication skills
Computer proficiency; Microsoft Word, Excel, WinZip
Proven experience in healthcare, marketing, or community outreach roles
Excellent communication and interpersonal skills, with the ability to build rapport and establish professional relationships.
Indepth knowledge of home care services, including Medicaid regulations and reimbursement processes
Strong networking abilities with a demonstrated track record of successfully establishing and maintaining relationships with healthcare providers and community stakeholders.
Ability to deliver effective presentations and engage diverse audiences.
Selfmotivated, goaloriented, and able to work independently as well as collaboratively within a team.
Strong leadership, and excellent interpersonal relationship, abilities are essential.