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Livermore

    SALES ASSOCIATE - Livermore, United States - Burberry

    Burberry
    Burberry Livermore, United States

    1 day ago

    Default job background
    Permanent
    Description

    INTRODUCTION
    At Burberry, we believe creativity opens spaces.

    Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities.

    This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.

    We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do.

    As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.


    JOB PURPOSE

    To meet and strive to exceed individual and store sales goals while executing key strategies of retail led growth, leveraging the franchise, operational excellence and all department category development; embracing and following on a daily basis the Burberry Experience during all interactions, owning the responsibility for developing new customers, as well as maintaining relationships with existing clientele.


    RESPONSIBILITIES
    Sales & Service
    Embrace the Burberry Experience and follow training guidelines and standards to reflect Burberry's luxury brand standards and image
    Consistently meet individual sales goals while exhibiting the Burberry Behaviours
    Provide excellent customer service skills, great selling skills and exhibit motivation to succeed
    Demonstrate superior interpersonal and communication talent
    Cultivate
    Build customer loyalty through active client development and follow-through
    Maintain an up-to-date and detailed client book
    Follow all Cultivate requirements and activities such as; courtesy and relationship emails, inviting customers back to shop, reactivation, capture compliance
    Visual Standards
    Follow company policies, procedures and use visual techniques to maintain the visual standards according to Burberry guidelines

    Maintain selling floor by ensuring the following:
    Understand and execute monthly floorsets
    Placing and/or hanging back items as you work
    Replenishing merchandise after selling
    Folding and placing merchandise on the correct hanger, tissue paper, etc.
    Place tickets inside the item and not visible to the customer.

    Floor Presence & Maintenance

    Beginning of shift/day:
    Arrive on selling floor ready, ensure floor is ready for customers

    End of shift/day:
    Ensure selling floor is replenished and ready for the next day
    Be active and busy on the floor at all day
    Ensure to place and/or hang back items as you work and replenish merchandise after selling
    Ensure clean up and maintenance of fitting rooms
    Back of The House Support
    Assist in the mark down process
    Assist in the bi-annual inventory process
    Participation and achievement of pre-sale goals
    Participate in store contests
    Assist in stock room maintenance and keep it organized
    Responsible for stock pulled; all stock must be put away in orderly fashion

    PERSONAL PROFILE
    Willing to work in and promote a team oriented environment.
    Excellent interpersonal skills required to ensure clear, effective communication with all management and staff.
    Consistently show a positive attitude & take responsibility for own actions.
    Must be results driven and flexible to change
    Relevant interest in Fashion / Design.
    Advanced knowledge of POS and store systems.
    A minimum of 1 year on sales, preferably in a luxury retail environment.
    Proven experience in driving sales and meeting sales targets.
    Excellent customer service level.
    Strong clienteling background.

    FOOTER

    Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.


    • Expected base salary for the role will generally be between $18.00 and $18.92 per hour at the commencement of employment. However, base salary if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, short and long-term incentive packages, and Company-sponsored benefit programs.
    • This position is at-will and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

    Posting Notes:
    USA || California (US-CA) || Livermore || RETAIL OFFLINE || OUTLET || n/a ||
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