Visitor Experience Assistant - New York, United States - The Jewish Museum

The Jewish Museum

Verified Company

New York, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Start Date:
ASAP

Department:
Visitor Experience

FSLA Status:
Non-Exempt

Supervisor:
Manager of Visitor Experience

Schedule:
Part-time; Thursday Evenings and Saturdays

The Jewish Museum:

The Jewish Museum is an art museum rooted in Jewish culture that serves people of all religious, cultural, and ethnic backgrounds.

Founded in 1904 and located on New York City's Museum Mile, the Jewish Museum is dedicated to the enjoyment, understanding, and preservation of the artistic and cultural heritage of the Jewish people.

The Museum maintains a unique collection of nearly 30,000 works of art, ceremonial objects, and media reflecting the global Jewish experience over more than 4,000 years.

The Museum's thought-provoking, innovative, and intellectually stimulating exhibitions and education programs serve a wide range of audiences, including families, teens, students, educators, and visitors with disabilities.

As an identity-based institution representing a historically marginalized people, the Museum plays an important role among cultural institutions to fight against all forms of bigotry and discrimination and to promote understanding among wide audiences.

The Jewish Museum invites applicants of all backgrounds to consider joining the Museum in its work.

The Jewish Museum is committed to creating an inclusive and welcoming environment for all and to promoting a positive work culture that celebrates difference, challenges prejudice, and ensures fairness.

Integrity, collegiality, and excellence are central to the Museum's values.

These values, along with an institution-wide commitment to Diversity, Equity, Access & Inclusion (DEAI), are embedded in the Museum's strategic plan and will be the focus of a comprehensive DEAI action plan.

The Position:

Visitor Experience Assistants provide visitors with a positive and welcoming experience at the Jewish Museum through courteous, proactive, and efficient sales and customer service.

The Museum operates five days a week, including evenings, weekends, and holiday hours.

Visitor Experience Assistants are responsible for fulfilling an array of job functions in a friendly, positive manner, including selling admission and program tickets; selling memberships and serving member needs; providing visitor information and wayfinding assistance; administering and orienting visitors to the Museum's mobile tours; ticket scanning and queue management; providing customer service support by telephone; assisting with the fielding of audience intercept surveys; and acting as in-gallery attendants as needed.

The position pays a competitive rate of $18/hour, plus a commission on Museum memberships sold.

Responsibilities Include:

Act as an ambassador to the museum, greeting all visitors in a warm and respectful manner, and delivering a customer experience aligned with the museum's brand and core messaging and ensuring all programs, exhibitions, and services are properly communicated to visitors. Adhere to outlined training materials and steps of service.
Work closely with the Membership and Marketing departments to achieve monthly sales goals, including upselling visitors to become members, and upgrading and renewing existing members.
Participate in day to day management of cash drawers, including financial reconciliations and reporting.
Attend periodic trainings on Museum standards and protocols (e.g. security, accessibility); responsible for upholding these standards as part of daily duties.
Maintain proper appearance of the front desk and manage visitor materials, including replenishing printed materials throughout the building and maintaining mobile tour devices.
Partner effectively with colleagues in other departments, including Security, Retail, and Operations, to provide a consistent visitor experience.
Handle visitor concerns, comments, and complaints in a highly respectful and diplomatic manner.
Evaluate visitor experience and make recommended changes as needed.
Potential to be crosstrained in expanded functions within the division, including work with group tour sales, outreach, and retail.

Requirements:

Naturally outgoing and positive demeanor
Experience in and enjoyment of customerfacing roles, such as retail or hospitality
Highly developed interpersonal skills; adept team player
Able to report to duty during inclement weather to maintain the Museum's operations
Proficiency in foreign languages preferred (priority given to fluency in Spanish, French, Hebrew, and Russian)
Strong interest in art and Jewish culture a plus
Computer savvy; able to learn new technologies quickly; prior experience with POS systems a plus
Ability to sit and stand for extended long periods of time
Weekend and evening availability required

Send Resume with Cover Letter To:

Director, Human Resources

The Jewish Museum

1109 Fifth Avenue

New York, NY 10128
**The Jewish Museum is an Equal Opportunity Em