- Subject Matter Expert (SME) on maximizing eligible patient contact, education, and consent
- Trains, and manages Enrollment Specialists (ESs), and Onsite Enrollment Coordinators (OECs), to meet new patient enrollment objectives
- Monitors phone calls (live and recorded), providing coaching and training on call handling technique and effectiveness
- Continually monitors and responds to ES balance of call quantity versus quality, and counsels accordingly
- Meets with team and individuals daily, weekly, and monthly to inspire exemplary performance
- Utilizes metrics/KPIs to monitor and respond to day-to-day achievement of individual and team-based performance goals.
- Reviews daily production volume data and adjusts resources and tactics as necessary
- Incorporates performance rankings, contests, spiffs, etc. to promote enthusiasm, fun, competitiveness and goal orientation
- Maintains accurate data to support campaign scheduling, staff capacity planning, activity levels, and KPIs
- Documents performance issues, develops corrective action plans, delivers performance counseling, appraisals and disciplinary actions
- Provides required reporting to management on performance versus plan
- Achieves high team morale, resulting in low staff turnover
- Supports the Vision, Mission, and Values of HealthXL
- Demonstrates iCARE values: Integrity, Growth, Excellence
- Bachelor's degree, or equivalent experience
- Experience in telesales desired, or transferrable selling background
- Displays high energy, high initiative, goal orientation, and leadership by example
- Ability to work under pressure, and handle multiple competing priorities, while meeting objectives and deadlines
- Ability to motivate staff in reaching performance expectations
- A quick study on business software applications
- Proficient in Microsoft Office
- Strong verbal and written communication skills
- Demonstrated problem solving and decision-making abilities
- Organized, with ability to interpret and apply analytics to processes
-
Occupational Therapist
1 day ago
Amedisys Tampa, United StatesOverview · Part - time days · Are you a highly skilled and compassionate occupational therapist looking for a rewarding career in homecare? If so, we invite you to join our team at Amedisys, one of the largest and most trusted home health and hospice companies in the U . S. · ...
-
Patient Care Tech- Admission Transition Unit 1F
3 weeks ago
Tampa General Hospital Tampa, United States Full timeJob Summary · The Patient Care Technician provides a variety of indirect and direct care, including provision for patient's dependency needs such as nutrition, hygiene, safety and physical and psychological comfort measures, to patient and significant others, under the supervisi ...
-
Nurse Tech
3 weeks ago
Tampa General Hospital Tampa, United States Full timeJob Summary · The Patient Care Technician/ Nurse Technician provides a variety of indirect and direct care, including provision for patient's dependency needs such as nutrition, hygiene, safety and physical and psychological comfort measures, to patient and significant others, u ...
-
Nurse Tech
6 days ago
Tampa General Hospital Tampa, United States Part timeJob Summary · The Patient Care Technician provides a variety of indirect and direct care, including provision for patient's dependency needs such as nutrition, hygiene, safety, and physical and psychological comfort measures, to patient and significant others, under the supervis ...
-
Patient Care Specialist
1 week ago
USPRO Tampa, United StatesPatient Care Specialist · Tampa, Florida · Duration: 6-month contract (temp-to-hire) · Job Description · USPRO is actively seeking a dedicated and compassionate Patient Care Specialist to join our team. In this dynamic role, the ideal candidate will play a pivotal role in providi ...
-
Clinical Research Coordinator
1 week ago
CB Wagner Services LLC Tampa, United StatesA growing research site management organization is searching for a part-time Clinical Research Coordinator to work 20-25 hours per week, facilitating and executing research activities of new and ongoing clinical trials. · Summary: · The Clinical Research Coordinator, under genera ...
-
Assistant Patient Care Manager
4 weeks ago
Moffitt Cancer Center Tampa, United States Full timeAt Moffitt Cancer Center, we come face-to-face with cancer every day, but we also see courage. And it inspires us to be the safest and best place for cancer care – to bring greater hope to every patient we serve. It's why we've been continually named One of the Top Places to Work ...
-
Early Childhood Youth Soccer Coach
1 week ago
Super Soccer Stars Tampa, Florida, United States Part timeEarly Childhood Soccer Coach - Entertain young children while playing and being active · The Position: · We are looking to hire an energetic and fun-loving Soccer Coach who will lead children ages 1-7 in fun and educational activities. Our coaches are super-fun, energetic, upbea ...
-
Student Nurse Tech
4 days ago
AdventHealth Tampa, United States Full timeDetails Posted: 05-Jun-24 · Location: Tampa, Florida · Salary: Open · Categories: · General Nursing Internal Number: · All the benefits and perks you need for you and your family: · -Career Development · -Debt-free Education*(Certifications and Degrees without out-of-pocke ...
-
UnitedHealth Group Tampa, United States Full timeYou'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. · At Optum, the mission is clear: Help people live heathier lives and help make the health system work better for everyone. · LHI is one of 4 businesses under OptumSe ...
-
LCSW Ambassador Eastern Time Zone
5 days ago
Iqvia Argentina Tampa, United StatesAs the only global provider of commercial solutions,IQVIA understands what it takes to deliver nationally and internationally. Our teams help biopharma get their medicines to the people who need them. We help customers gain insight and access to their markets and ultimately demon ...
-
Patient Care Tech
4 weeks ago
The Tampa General Hospital Foundation Inc Tampa, United StatesJob Summary · The Patient Care Technician provides a variety of indirect and direct care, including provision for patient's dependency needs such as nutrition, hygiene, safety and physical and psychological comfort measures, to patient and significant others, under the supervisio ...
-
Patient Care Tech- Cardiac Telemetry Unit 5A
4 hours ago
The Tampa General Hospital Foundation Inc Tampa, United StatesJob Summary · The Patient Care Technician provides a variety of indirect and direct care, including provision for patient's dependency needs such as nutrition, hygiene, safety, and physical and psychological comfort measures, to patient and significant others, under the supervisi ...
-
Patient Care Tech
4 hours ago
The Tampa General Hospital Foundation Inc Tampa, United StatesJob Summary · The Patient Care Technician/ Nurse Technician provides a variety of indirect and direct care, including provision for patient's dependency needs such as nutrition, hygiene, safety and physical and psychological comfort measures, to patient and significant others, un ...
-
patient care tech- admission transition unit 1f
4 weeks ago
The Tampa General Hospital Foundation Inc Tampa, FL , USA, United StatesJob Summary · The Patient Care Technician provides a variety of indirect and direct care, including provision for patient's dependency needs such as nutrition, hygiene, safety and physical and psychological comfort measures, to patient and significant others, under the supervisio ...
-
Patient Care Tech- Admission Transition Unit 1F
3 weeks ago
The Tampa General Hospital Foundation Inc Tampa, FL, United StatesJob Summary · The Patient Care Technician provides a variety of indirect and direct care, including provision for patient's dependency needs such as nutrition, hygiene, safety and physical and psychological comfort measures, to patient and significant others, under the supervisio ...
-
Temp Radiology Tech Student
3 weeks ago
The Tampa General Hospital Foundation Inc Tampa, United StatesJOB SUMMARY · Under the direction of a Radiologist, Radiology Section Manager, or Radiology Technologist performs radiographic procedures according to protocols established for various age groups of patients, at a technical level not requiring constant supervision of technical de ...
-
Patient Care Tech
4 weeks ago
Tampa General Hospital Tampa, United StatesJob Summary · The Patient Care Technician provides a variety of indirect and direct care, including provision for patient's dependency needs such as nutrition, hygiene, safety, and physical and psychological comfort measures, to patient and significant others, under the supervis ...
-
Clinical Research Rn I
6 days ago
Moffitt Cancer Center Tampa, United StatesAt Moffitt Cancer Center, we strive to be the leader in understanding the complexity of cancer and applying these insights to contribute to the prevention and cure of cancer. Our diverse team of over 9,000 are dedicated to serving our patients and creating a workspace where every ...
-
social services
3 days ago
Suncoast Community Health Centers Inc. Tampa, United StatesJob Description · Job DescriptionPOSITION TITLE: SOCIAL SERVICES & HEALTH INSURANCE SPECIALISTFLSA: NON-EXEMPT · REQUIRED EDUCATION, SKILLS, AND ABILITIES: · High School diploma/GED required. · Certified Application Counselor (CAC). · Two years' experience in customer service · K ...
Manager, Patient Enrollment - Tampa, United States - HealthXL
Description
Job Description
Job DescriptionIs this you?
You live in the Tampa Bay area and are results driven, with an inside sales focus. You train, teach, coach and inspire your team to maximize enrollment success. You're driven to overcome obstacles to achieve new patient enrollment objectives through outbound calling campaigns. You track, monitor and evaluate individual and collective performance through consistent personal interaction, active listening and relevant KPIs. Your ability to make effective adjustments based on experience and instinct sets you apart from the competition. You are a high achiever who excels at building a strong team.
__________________________________________________________________________________
Manager, Patient Enrollment (Outbound Telesales) - Job Description
Overview
HealthXL provides Virtual Care Services (VCS) under the guidelines of Medicare's Chronic Care Management (CCM) and Remote Patient Monitoring (RPM) programs. The role of Manager, Patient Enrollment (MPE) requires the ability to lead and maximize enrollment of new patients in VCS programs. This full time, Tampa, FL based hybrid position reports via a matrix structure to the Director of Sales and Director, Program Operations.
Responsibilities
Qualifications