- High School graduate or GED equivalent
- Electronic medical record knowledge needs preferred (Medent EMR)
- Fluency in both English and preferred language both verbal and written
- Previous experience in a call center or customer service role preferred
- Ability to meet daily quota of 70 calls per day
- Knowledge of computers, some medical terminology, procedures, and medications
- Proven ability to work and participate as a team player
- Handle telephone calls regarding scheduling patients for appointments
- Manage high quantity of inbound calls in a timely manner
- Make outbound calls in response to triages or at request of provider or staff
- Schedule and confirm appointments with patients at all clinical locations
- Attend to patients needs with patience and exemplary listening skills
- Must be able to provide detailed documentation in the Medent system and triage/email information to appropriate person
- Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives
- Well versed in documenting properly and utilizing triage reason codes appropriately
- Follow communication "scripts" when handling different topics
- Transfer calls and reroute incoming inquiries to appropriate staff member or team
- Must have the ability to multitask while dealing with patients in the office and on the phone
- Run Multiple Screens and programs at the same time
- High Level of Customer Service Phone Skills with great attention to detail
- Build sustainable relationships and engage patients by going the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Support the Front Desk Operations in our all-clinical locations with follow up calls to patients that are both active and inactive
- Answer multiple phone line systems to schedule new patients for all clinical locations
- Provide information about available services provided by the clinic
- Provide information regarding the community health center
- Actively participates as a team member in resolution of problems as they are identified.
- Analyzes current procedures, bringing suggestions for improvement to the attention of team members and supervisor for consideration.
- Actively participates in maintaining and/or improving quality improvement initiatives
- Communicate with our referring doctors and their practices as needed.
- Attend trainings and educational opportunities to remain current in best practices
- Maintain compliance with HIPAA (Health Insurance Portability and Accountability) guidelines
- Attend all team, staff and mandatory organizational training and meetings
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University at Buffalo Buffalo, United StatesPosition Title: Center of Excellence for Alzheimer's Disease Program Specialist · Posting Number: R230292 · Employer: Research Foundation · Salary Range: $45,000 - $55,000 · FTE: 1.00 · Position Summary: · The Center of Excellence for Alzheimer's Disease ( CEAD ) ) is a Departme ...
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University of Buffalo Buffalo, United StatesFiscal Year Position Title Center of Excellence for Alzheimer's Disease Program Specialist Classification Title Project Staff Assistant Department Neurology Posting Number R230292 Posting Link Employer Research Foundation Position Type RF Professional Type Full-Time Appointment ...
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StateJobsNY Buffalo, United StatesNon-Competitive: current certification as an NYCPS by the NYPSCB and two years of post-certification experience as an NYCPS. · Duties Description As a Certified Peer Specialist 2 you Serves as a role model and provides advocacy and support services to individuals. · • Assists i ...
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Western New York Independent Living Buffalo, United StatesPeer Support Specialist: Renewal Center (full time) JOB OVERVIEW DEPARTMENT: Mental Health PEER Connection (MHPC)DIRECT SUPERVISOR: Program Manager, Renewal CenterGENERAL JOB DESCRIPTION Work within the Renewal Center, serving guests of the living space in overcomingimmediate, em ...
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Peer Support Specialist: Renewal Center
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Western New York Independent Living Buffalo, United StatesPeer Support Specialist: Renewal Center (full time) · JOB OVERVIEW · DEPARTMENT: · Mental Health PEER Connection (MHPC) · DIRECT SUPERVISOR: · Program Manager, Renewal Center · GENERAL JOB DESCRIPTION · Work within the Renewal Center, serving guests of the living space in ov ...
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Operations Specialist, Business Resource Center
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THE TRAVELERS INDEMNITY COMPANY Buffalo, United StatesWho Are We?Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture th ...
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New York State Civil Service Buffalo, United StatesNY HELP No · Agency Mental Health, Office of · Title Mental Hygiene Program Evaluation Specialist 3, Buffalo Psychiatric Center, P24774 · Occupational Category Health Care, Human/Social Services · Salary Grade 23 · Bargaining Unit PS&T - Professional, Scientific, and Technic ...
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StateJobsNY Buffalo, United StatesA bachelor's degree and three years of professional program evaluation experience in a human services setting, which includes the design, modification, and/or utilization of data collection instruments and processes; conducting analysis; and the preparation of reports and other d ...
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New York State Buffalo, United StatesMinimum Qualifications · Four years of full-time experience in the electrical trade under a skilled tradesperson which would provide training equivalent to that given in a training, apprenticeship, or equivalent program, or an equivalent combination of experience and training ga ...
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University at Buffalo Buffalo, United States Full timePosting Details · Position Information · Fiscal Year · Position Title Center of Excellence for Alzheimer's Disease Program Specialist · Classification Title Project Staff Assistant · Department Neurology · Posting Number R230292 · Posting Link · Employer Research Foundat ...
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Nexus Dynamics Búfalo, United StatesBúfalo 'Die Deutsche Bahn is one of the most diverse employers in Germany. Every year, we are looking for over 5,000 apprentices in 50 different professions who want to grow and improve with us. · We are currently seeking candidates for a 3-year apprenticeship as a specialist in ...
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BlueWave Solutions Buffalo, United StatesJoin us on our journey towards a healthy future with Buffalo · We are pioneers, market leaders, and have over 40 years of expertise in occupational medicine, occupational safety, and health management. With over 3,800 professionals at 152 locations throughout Germany, we support ...
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24-hour Crisis Hotline Counselor
5 days ago
Crisis Services Buffalo, NY, United States Full timeCrisis Services is looking to add experienced crisis counseling professionals to our team. We are seeking Crisis Counseling Specialists who are interested in supporting our mission to provide crisis support to anyone in need. Who we are: Crisis Services is a 24-hour comprehensiv ...
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Cancer Prevention Associate I
2 weeks ago
Roswell Park Comprehensive Cancer Center Buffalo, United States Part timeSummary: · This part-time call center coach for the Smokers Quitline is a benefitted position located at Roswell Park. Provides consultation and coaching to callers who are trying to stop smoking. Responds to stop smoking inquiries from the general public on the telephone and v ...
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Network Systems Specialist II
3 days ago
Roswell Park Comprehensive Cancer Center Buffalo, United States Full timeSummary: · •Provides a full range of technical services for any of the following technologies within the infrastructure realm which include the Servers, Microsoft SCCM And Intune; provides services including the setup, system configuration, implementation and security within th ...
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Walmart Retail Specialist
20 hours ago
Acosta Buffalo, United StatesWalmart Retail Specialist · General Information · Company: PRE-US · Location: BUFFALO, New York, 14226 · Ref #: 31972 · Pay Rate: $ · Experience/skills and/or location may influence position wage rate · Range Minimum: $ · Range Maximum: $ · Function: Merchandising · Employm ...
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Maternal Fetal Medicine Physician Opportunity
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Catholic Health System Buffalo, United States Full timeMaternal Fetal Medicine Physician Opportunity, Buffalo NY at Catholic HealthCatholic Health in Western New York State is recruiting a Board Certified or Board Eligible Fellowship trained Maternal Fetal Medicine specialist to join our team. · RECRUITMENT PACKAGECatholic Health s ...
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Veterans Health Administration Buffalo, United StatesSummary · This position is located at the VA Western New York Healthcare System (VAWNYHS) in Buffalo, NY. The Safety & Occupational Health Specialist - Fire/Life Safety serves as the technical authority for life safety and fire protection at VAWNYHS, with responsibility for assu ...
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Supportive Housing Specialist
5 days ago
DePaul Buffalo, United States Full timeOverview · The Supportive Housing Specialist will be responsible for assisting tenants with all necessary linkages and to help them maintain a stable community living environment of their choice within Erie County. · Why work for DePaul? · Make a positive difference in someone's ...
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Research Associate
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Roswell Park Comprehensive Cancer Center Buffalo, United States Full timeTitle: Research AssociateJob Type: · Regular Company: Health Research, Inc. (HRI) Roswell Park Division Department: Health Behavior Time Type: Full time Weekly Hours: 40FTE: · 1 Shift: First Shift (United States of America) Summary: Performs a variety of routine and special ...
Call Center Specialist - Buffalo, United States - Jericho Road Ministries, Inc.
Description
Call Center Specialist: Spanish, Karen or Burmese speaking specialist (preferred)SUPERVISOR: Call Center Manager
HOURS: M-F 8-5, Some Sat. 9-12, Flexibility to work rotating shifts, including evenings and weekends
CLASSIFICATION: Full Time/ Hourly/Non-Exempt
PRIMARY LOCATION: Lombard Street (building behind 1021 Broadway location)
QUALIFICATIONS:
Essential Job Duties
PATIENT CARE
TRAVEL REQUIREMENTS: Must be able to travel to and between sites while maintaining standards of safety and compliance with motor vehicle traffic laws. This position may require travel for necessary training and conferences.
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