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    quality assurance manager - Oklahoma City, United States - Delaware Resource Group

    Delaware Resource Group
    Delaware Resource Group Oklahoma City, United States

    3 weeks ago

    Default job background
    Full time/Exempt
    Description

    The Quality Assurance Manager performs compliance activities in support of Quality Management and leads the Company's Quality Assurance (QA) efforts, including maintaining the Company's current ISO 9001/AS9100 program certification and obtaining/maintaining any other required QA certifications or programs. The Quality Assurance Manager reports to the Chief Administrative Officer (CAO).

    Essential Duties of the Position

  • Lead Company-wide Quality Management System (QMS).
  • Remain up-to-date on any changes in QMS requirements
  • Maintain, improve, and establish new procedures and quality Objectives & Metrics.
  • Communicate and Train staff on procedures and QMS & Objectives.
  • Conduct management reviews of the QMS
  • Continual Process Improvement, Corrective Action Records
  • Process Control through Procedures, Work Instructions and Specifications
  • Document Control & Revisions, Change Management.
  • Calibration & Maintenance and Traceability; Monitoring & Measurement of Process
  • Customer satisfaction & support, Completion of customer document requests
  • Internal and External audits, Supplier Quality
  • Customer audits, complaints, external compliance requirements
  • Additional responsibilities to support Quality Assurance for ISO 9001/AS9100 QMS.
  • Maintain open and clear communication regarding revisions, updates, changes, non-conformance, or any other related activities that may affect Company compliance and QMS requirements.
  • Balance QMS requirements with operational needs to ensure no policies or procedures unnecessarily inhibit the organization's agility.
  • Schedule and conduct audits for ISO 9001/AS9100 QMS (internal, external, customer).
  • All other projects as assigned

    • Required Skills & Experience

  • Proven track record with External (3rd Party & Customer) Audits
  • Ability to conduct internal audits, including preparation/training of participants, drafting/presenting summary of outcome, and preparing plans of action for improvement upon completion of internal audit
  • Strong organization, planning, attention to detail
  • Self-motivated and capable of independent problem-solving and production
  • Effective communication both verbal and written. Ability to communicate affectively, both orally and in writing, with employees at all levels of the organization to ensure compliance goals/requirements are met while maintaining as much flexibility as possible for internal operations.
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