Unlicensed Intake Coordinator - Elkridge, United States - SCALEPOINT LLC

Description

• Review and process incoming referrals and inquiries for services or care.
• Collect and verify client information, including personal details and insurance information.
• Coordinate and schedule appointments for initial assessments or consultations.
• Communicate with healthcare providers, clients, and their families to ensure smooth intake processes.
• Maintain accurate and confidential client records in accordance with company policies and regulatory requirements.
• Provide information to clients about services, procedures, and protocols.
• Follow up with clients to confirm appointments and provide reminders.
• Assist in the coordination of client transportation if necessary.
• Work collaboratively with licensed healthcare professionals to determine the appropriate level of care.
• Handle administrative tasks such as answering phones, filing documents, and data entry.
• Monitor and manage client waitlists, ensuring timely access to services.
• Participate in team meetings to discuss client cases and intake processes.
• Assist in the development and updating of intake forms and documentation.
• Provide support and assistance in crisis situations following established protocols.
• Ensure compliance with all federal, state, and local regulations pertaining to client intake and privacy.
• Assist with the training of new staff on intake procedures and policies.
• Contribute to the continuous improvement of intake procedures based on feedback and operational requirements.

• High school diploma or equivalent; postsecondary education preferred
• Strong organizational and administrative skills
• Excellent communication skills, both verbal and written
• Ability to handle confidential information with discretion
• Proficiency with office software (e.g., Microsoft Office Suite) and electronic record systems
• Capable of multitasking and managing multiple priorities effectively
• Experience in a healthcare or social services setting preferred
• Ability to work independently as well as part of a team
• Strong customer service orientation
• Knowledge of medical terminology is an asset
• Bilingual or multilingual abilities may be preferred, depending on the community served
• Flexible availability, including potential evening or weekend hours
• Physical ability to perform office tasks and assist with patient flow if necessary
• Willingness to undergo necessary training or certifications as required by the employer or law
• Understanding of basic office equipment, such as fax machines, copiers, and phone systems
• Demonstrated problemsolving skills and ability to make decisions under pressure
• Commitment to maintaining patient privacy and following HIPAA guidelines (or applicable privacy laws for the country of employment)