Customer Relation Specialist - Gladwyne, United States - Waverly Heights

Waverly Heights

Verified Company

Gladwyne, United States

11 hours ago

Posted by:

Mark Lane

beBee recruiter

Full time

Description

Are you a warm and engaging individual with the ability to make people feel welcome? Waverly is currently looking for a Customer Relations Specialist who has a hospitality mentality and enjoys supporting all member of the community This position plays a crucial part in creating a positive and reassuring experience for residents, staff members, and guests.

Greeting and directing visitors, residents, and guests with warmth and professionalism, ensuring a memorable first impression
Answer incoming calls, route them to the appropriate personnel, and provide information as needed
Monitoring alarm systems to ensure the safety of the community, responding promptly and effectively to any emergencies
Act as the primary point of contact during emergency situations, coordinating responses and ensuring the safety of residents

- enforce community policies and regulations to maintain a secure and orderly environment for residents and guests
- monitoring and control entry and exit points, verifying the identification of visitors and vendors
- positively interacting with resident families and promptly addressing any concerns
- following all guidelines related to confidentiality and HIPAA.
- performing other duties to support excellent customer service to all individuals served.

Waverly Heights provides excellent educational assistance opportunities to all team members

Exceptional Benefits
Waverly Heights provides exceptional benefits for full-time employees including:

100% employer paid Medical Insurance
100% employer paid Dental Insurance
100% employer paid Life Insurance and Long-Term Disability
Paid Time Off
Educational Assistance including Student Loan Assistance, Tuition Assistance and Scholarships
Generous nonmatching 401(k) contributions annually to help save for retirement

About Waverly Heights
Welcome to Waverly Heights, where compassion, respect, and the hospitality mentality are the foundation of our organization.

Located just outside of Philadelphia in Gladwyne, PA, we take pride in creating an inviting atmosphere where residents and employees alike feel valued and appreciated.

At Waverly Heights, we firmly believe that our success stems from the dedication and care of our team members.

We support each individual's growth and professional development, recognizing that their contributions play a vital role in our collective achievements.

If you are someone who understands the importance of your role in shaping Waverly's success and finds fulfillment in making a positive difference in the lives of others, we invite you to join our team and be part of something truly exceptional

Waverly Heights is an equal opportunity employer and is committed to providing a diverse and inclusive workplace.

We do not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, marital status, or any other protected status in accordance with applicable federal, state, and local laws.

At Waverly Heights, we value and respect the unique backgrounds, experiences, and perspectives of all individuals, and we actively promote a culture of inclusion and belonging.