Eligibility & Enrollment Specialist - Call Center - Austin, United States - Central Health

Central Health
Central Health
Verified Company
Austin, United States

1 week ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Overview:
**_
This position is considered Hybrid, which means that individuals in this position may work both at an _
_approved Offsite location and Onsite at a primary location or multiple locations based on Business Needs_

Responsibilities:


Essential Duties:


  • Interview applicants in a professional and courteous manner to obtain appropriate demographic and household information needed in order to screen clients for appropriate healthcare coverage programs.
  • Accurately enter client data, and collect, verify and scan appropriate documents into the eligibility database according to Eligibility Policies and Procedures.
  • Pay attention to details.
  • Ability to work some weekend work, covering the Eligibility Call Center.

Knowledge/Skills/Abilities:


  • Adding, subtracting, multiplying or dividing quickly and correctly and to understand and organize a problem and then to select a mathematical method or formula to solve the problem.
  • Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
  • Work effectively with individuals from diverse backgrounds.
  • Administrative and clerical procedures and systems such as word processing and data base systems, and other office procedures and terminology.
  • Interviewing techniques and proper interviewing etiquette.
  • Conflict resolution techniques.
  • Analyzing information and evaluating results to choose the best solution.
  • Knowing how to find information and identifying essential information.
  • Communicating effectively in speaking and writing as indicated by the needs of the audience.
  • Coordinating activities by adjusting actions in relation to others' actions.
  • Being aware of others' reactions and understanding why they react the way they do.
  • Performing basic operations in Microsoft Office Suite.
  • Listening to what other people are saying and asking questions as appropriate.
  • Actively looking for ways to help people and establishing and maintaining effective working relationships.
  • Efficiently shift back and forth between two or more activities or sources of information.
  • Correctly follow a given rule or set of rules in order to arrange things or actions in a certain order including procedures, orders or logical operations.
  • Communicate information and ideas in speaking and writing so others will understand.

Qualifications:

EDUCATION:


  • High School Diploma or equivalent required.
  • Bachelor's Degree preferred.

EXPERIENCE:


  • Three (3) years of related experience required.
  • Speak, read, and write Spanish fluently preferred.
More jobs from Central Health
See all jobs of Central Health