Product Functional Lead - Boston, United States - EY

Verified Company

Boston, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

Enterprise Technology provides reliable, secure and resilient technology services and solutions to support over 300,000 EY people.

As part of Enterprise Technology, you'll be at the forefront of enabling innovative technologies including emerging collaboration tools and world-class technology infrastructure.

Our aim is to build an outstanding customer experience with clear investment in innovation, alongside operational excellence that delivers efficient, quality services and solutions.

You will work with technologists and business specialists to meet the increasing pace of our business. That means more growth for you, exciting learning opportunities, career choices, and the chance to make a real impact.

The opportunity

Enterprise Technology's CRM Sales Excellence group enables high quality service delivery to Global Markets stakeholders through the strategic use of technology and in coordination with Mercury, CDW, MDM, PACE and AEM teams.

The services produced will coordinate with go-to-market programs at an area and global level.

Our group will provide you the opportunity to build your own personal resume by involvement in a major firmwide transformation of CRM products and solutions.

You will have the ability to guide your own career and gain the knowledge and experience to determine where you want to focus your career.

Your key responsibilities

Key responsibilities include:

Leading the future strategy for product enhancements through deep understanding of the future of Dynamics 36
Collaborating with key business stakeholders to understand business priorities and requirements.
Ensuring that requirements are clear and well documented.
Ensuring that project rigor is in place for the planning, status reporting, and delivery of development cycles and small projects.
Implementing leading practices for user experience, platform configurations, license management, and business processes.
Highlighting/identifying potential gaps in existing functionality or processes and working with stakeholders to find and implement solutions
Liaising with developers to determine feasibility, estimate effort, and plan sprints appropriately
Coordinating with business units to create and deliver occasional training sessions to end users
Provides guidance and performance evaluation of junior staff members

Analytical/Decision Making Responsibilities

Senior communication capability required with Global Markets, Service Line and ET leadership. The role also requires relationship management skills to influence and motivate resources from ET that will not be direct reports.

Knowledge and Skills Requirements
Understanding and knowledge of CRM processes and systems would be a distinct advantage. Any prior knowledge or experience of Dynamics 365 preferred. Extensive use and experience with Azure Dev Ops, Jira or a similar technology highly desirable.

To qualify for the role you must have

Bachelor's Degree in Computer Science, Management of Information Systems, or related business discipline(s).
3+ years of BA experience with any of CRM platforms is preferred
3+ Years of CRM Support Experience
3+ Years Data Analysis Experience
Well versed in SQL and Relational Databases
Excellent knowledge and hands on experience of Azure DevOps, Jira or a similar solution
Agile SAFe certified, or a similar Agile certification would be advantageous
Excellent analytical, problem solving, decision making, interpersonal and communication skills
High motivated, selfdirected individual with the ability to work independently Strong project management capabilities with ability to multitask
Knowledge of Microsoft CRM System is a great plus.
Implementation or migration experience with any CRM or ERP project.

What we look for

A selfstarter, independentthinker, curious and creative person with ambition and passion

What we offer

We offer a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business.

The salary range for this job in most geographic locations in the US is $133,300 to $249,300. The salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $160,000 to $283,300.

Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography.

In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.

Under our flexible vacation policy, you'll decide how much vacation time you need based on your own personal circumstances.

You'll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

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