- Act as the primary contact for customers regarding inbound/outbound calls and email correspondence related to suspected fraudulent activity.
- Conduct comprehensive intake interviews with customers and stakeholders to gather detailed information regarding the alleged fraudulent activities.
- Comprehensively mitigate fraud related activities by ensuring all necessary steps are taken to investigate and address potential fraudulent incidents and execute appropriate recovery efforts as needed.
- Accurately and consistently document and maintain detailed case files, ensuring all relevant information and evidence are properly recorded and organized.
- Create and submit Questionable Activity Reports (QARs) for fraudulent transactions.
- Utilize various fraud detection systems and reports to analyze transactional data, identify patterns, and assess potentially fraudulent activities.
- Investigate and analyze suspicious transactions, including researching customer account history, reviewing transactional data, and verifying information through internal and external sources.
- Collaborate closely with internal stakeholders, such as fraud prevention team, customer service, compliance, and legal departments, to gather additional information and coordinate investigations.
- Communicate with customers regarding the status of their fraud investigations, providing updates and resolution timelines as appropriate.
- Strong knowledge of fraud prevention techniques, investigation procedures, and regulatory compliance.
- Strong knowledge of fraud prevention techniques, investigation procedures, and regulatory compliance preferred.
- Familiarity with ACH, wire, check, Zelle, and debit card fraud investigation processes and protocols preferred.
- Excellent analytical and problem-solving skills, with the ability to interpret complex data and identify patterns or anomalies.
- Capable of effectively managing disruptions and unexpected events during the workday.
- Exceptional verbal and written communication skills, with the ability to effectively interact with customers and stakeholders via e-mail and telephone.
- Detail-oriented with strong organizational and documentation skills.
- Ability to work independently, manage multiple priorities, and meet deadlines.
- Knowledge of and ability to use processes, tools, and techniques for detecting, addressing, and preventing fraud.
- Professional certifications related to fraud prevention, such as Certified Fraud Examiner (CFE), are a plus.
- Spanish bilingual preferred.
- Ability to maintain confidentiality.
- 401(k) Plan with 6% Match
- Health/Dental/Vision Insurance
- Company-paid Life Insurance
- Tuition Reimbursement
- Fitness Reimbursement
- Paid Time Off
- Volunteer Leave
- Paid Holidays
- Plus many more employee perks & incentives
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Fraud & Loss Prevention Analyst I - Plano, United States - Sunflower Bank, N.A.
Description
Sunflower Bank, N.A. is looking for a qualified, motivated individual for the role of Fraud & Loss Prevention Analyst I in Plano, TX. The primary responsibility of this role is to conduct thorough investigations into several types of fraud, including ACH, wire, check, Zelle, and debit/credit card fraud. The Fraud & Loss Prevention Analyst I is responsible for interacting with customers, managing the intake process, conducting investigations, and coordinating with relevant internal teams. Additionally, the Fraud & Loss Prevention Analyst I ensures that appropriate fraud mitigation measures are performed while attempting to recover fraud losses.Sunflower Bank Benefits employees enjoy outstanding benefits, including:
If you qualify, apply online at
You've never worked anyplace like Sunflower Bank
EOE/AA: Minorities/Females/Disabled/Vets
