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Technical Parts Sales Representative - Rome, United States - Heico Companies Llc
Description
Location:
Technical Parts Sales Representative in Rome, NY at BARTELL MACHINERY SYSTEMS, LLC **Location:**
**Experience:**
Not Specified BARTELL MACHINERY SYSTEMS, L.L.C. is a dynamic fast-paced 21st century company with an old-fashioned commitment to customer satisfaction. Our highly skilled professionals take the time to get to know you and your business, resulting in a comfortable working relationship with you and a clear understanding of your needs. This enables us to offer you customized, comprehensive, low cost solutions that meet your needs so you don't have to compromise. Whether you're considering combining or eliminating processes, procuring equipment with short-term paybacks, needing system integration service, repairs, or parts...consider Bartell as your full-service solutions provider. For over 60 years, people have depended on us to respond with a wide array of products and services quickly, professionally, and with the greatest regard for their concerns. You can count on us now and over the long term to be there when you need us. Our relationship with you is our primary focus.
BARTELL is a recognized leader in the manufacture of equipment with over 8,000 pieces in operation worldwide. Our products and services are utilized by hundreds of companies in diverse industries including wire and cable, telecommunications, electric utilities, medical/dental, aerospace, automotive, jewelry, oil and gas exploration, tire manufacturing, shop floor automation, and musical instruments.
We'd be pleased if you would consider discussing your project requirements with us. You can rely on the team here at Bartell to take good care of you.
**Job Description**
**The Position**
This position is a member of the Sales/Marketing Department. The Technical Parts Sales Representative will report directly to the Customer Service Manager and is responsible for assisting customers and Replacement Parts Group (RPG) parts sales, primarily inside sales.
**Job Description**
**Primary Responsibilities**
Interface with customers via phone, e-mail and internet. To place and input orders and quotes. (Internal Sales)
+ Answer all customer inquiries using available information and resources
+ Quote items as requested
+ Quote follow-up
+ Notify customers of delivery or pricing discrepancies
Assist customers with specific needs regarding order placement and/or follow up
+ Determines part number and/or components required
+ Input orders
+ Review order status changes with customer
+ Expedite orders as requested by customer
+ Maintain Open Order Report on a weekly basis
Collaborate with Purchasing, Accounting, Production Control, Technical Support and Service, Sales and Engineering as required.
+ Provide accurate data as requested by various departments regarding customer request and quotes
+ Provide/maintain sales figures
Maintain system pricing structures
+ As required, review and modify (as required) pricing structures and identify problem areas to appropriate department
+ Adjust pricing as required with approval of immediate supervisor.
Maintain customer database
+ Maintain customer information, shipment method, ship to addresses, and terms and conditions
Maintain order and quote files. RPG correspondence
+ Maintain files in neat and orderly manner
Assign serial numbers for tooling
+ Assign serial numbers for tooling purchased via RPG
Collaborate with stakeholders to monitor Inventory Management
+ Safety stock plans
+ Obsolete inventory plans
Promoting new products and parts programs directly to customers
**Job Requirements**
**Education**
Bachelors Degree with 0-2 years of job-specific experience (manufacturing preferred)
Associates Degree with 3-5 years of job-specific experience (manufacturing preferred)
High School Diploma or GED Equivalent with at least five years of job-specific experience (manufacturing preferred)
**Skills & Relevant Work Experience**
Demonstrated experience of communicating effectively both in verbal and written forums
Demonstratable sales experience/skills
Industrial equipment knowledge and experience (preferred)
Effectively manage multiple tasks throughout the day amidst constant changing priorities
Expertise in working effectively with all types of internal and external customers with tight deadlines and deliverables
Office 365 software package proficiency
Basic Technical Knowledge of Bartell Equipment and Parts (preferred)
Working knowledge and ability to read engineering drawings and schematics
**Travel Requirements: Up to 10%**
**EOE M/F/D/V**
