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    Team Leads Full-Time - Honolulu, HI, United States - Bloomingdale's

    Bloomingdale's
    Bloomingdale's Honolulu, HI, United States

    2 weeks ago

    Default job background
    Full time
    Description
    Day-1 Medical, Dental, Vision Benefits for eligible colleagues
    ~ Flexible Holiday Time-Off & Flexible Scheduling
    ~ Growth potential opportunities
    ~ Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We welcome and embrace diversity of background, thought and opinion while having a lot of fun along the way. The GEL is highly present and involved on the selling floor, immersing self into the customer experience. Highly interactive with both associates and customers, the GEL moves through the store constantly during the shift to gain total oversight of the selling environment, resolving spontaneous customer issues and adjusting resources to drive sales and service. Actively engages in conversation with customers, takes next steps appropriately (e.g. walks them to their destination, introduces them to a Sales Professional, answers questions about the store/events/policy).
    ~ Responds urgently to customer complaints; Performs closing functions, not limited to register and equipment. oIs the primary responder on call to facilitate overrides, address and resolve complaints, to respond to calls for coverage or support help.

    Shares responsibility and ownership of store family behavior, performance and engagement.
    Walks the floor and moves Sales Professionals around as appropriate based on traffic.
    Reports coverage issues to management to address on-going staffing or scheduling issues.
    Leads the fulfillment strategy throughout the shift.

    Responsible in conjunction with the Business Managers for assuring the proper maintenance, fill in and recovery of the selling floor at the end of the night is to standard.

    Observes, coaches and role models customer-centric selling behaviors at all times to drive the consistency and quality of interactions.

    takes advantage of teachable moments to improve Sales Professional performance; redirects/coaches behaviors, recognizes and celebrates positive performance.

    Communicates consistently with management about any customer experience and floor coverage issues; Bachelor's Degree from a 4-year college or university.

    ~Ability to read, write, and interpret instructional documents.
    ~ Requires ability to manage people, resources and workflow independently and effectively with minimal direction to drive business outcomes.
    ~ Microsoft Excel proficiency.
    ~ Superior organizational and time management skills.
    ~ Ability to work a flexible schedule based on department and store/company needs. Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions.
    This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more.
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