- Manage team of dispatchers to ensure efficient load planning, on time vehicle delivery, and adherence to pay and profitability guidelines
- Handle escalations from dispatch team, drivers, and sales team, and proactively communicate and solve operational challenges and unexpected hurdles
- Train and coach the dispatch team on best practices, process improvements, and technology enhancements to maximize productivity and capacity
- Serve as the primary point of contact for assigned drivers, facilitating efficient, timely, and profitable load plans
- Dispatch drivers to provide prompt and on time truck delivery
- Proactively engage with drivers to identify additional opportunities to dispatch, manage issues, and ensure safe transportation
- Identify opportunities to maximize capacity, grow market share with key accounts, and minimize deadhead for drivers
- Maintain regular engagement with internal stakeholders to ensure Truck Transport is meeting needs and expectations
- Keep up to date on industry trends and competitive intelligence
- Grow Truck Transport reputation as the driveaway company of choice across the United States
- College degree strongly preferred (or equivalent experience)
- 3+ years of dispatch management experience, including a track record of growth and success
- Strong background in transportation, logistics or related fields required
- Experience with Federal transportation rules and regulations
- Exceptional organizational and communication skills
- Meticulous attention to detail
- Solid financial acumen and understanding of profit and loss and developing quotes
- High energy, enthusiasm and drive for achieving results
- Passionate about safety and customer experience
- Proficiency with email and Microsoft Office Suite, especially Excel
- Ability to multitask and work in a fast-paced environment, recognizing a sense of urgency and self-motivation
- Experience with TMW Suite is a plus
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Dispatch Manager - Lenexa, United States - Auto Driveaway Franchise Systems LLC
Description
Are you looking for the ability to make an impact as a key member of the leadership team for a diverse and growing company? If so, Truck Transport is seeking an energetic, detail-oriented, and customer-focused team member to join the organization as a Dispatch Manager. In this role, the Dispatch Manager will be a player and a coach, responsible for a team of load planners and dispatchers and a large, dynamic network of contracted professional commercial drivers. This position with one of the largest professional driveaway companies in the United States is ideal for a candidate that is organized, passionate about delivering an outstanding customer experience and motivated to grow the business.
Truck Transport is a leading national provider of professional truck relocation services. J&J Driveaway primarily serves large corporate truck dealers and OEMs with fast, safe and reliable door-to-door driveaway service nationwide. Services include transporting via single, boom or deck/piggyback method from coast to coast.
Requirements
Role and Responsibilities
Salary: $70, $80,000.00 per year depending on experience
Bonus: Up to 15% based on company performance
