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Service Coordination Manager
2 weeks ago
New Horizons Rehabilitation Batesville, United StatesJob Description · Job DescriptionService Coordinator Manager · New Horizons is looking a service coordinator manager. The service coordinator manager is responsible for overseeing the department employees as well as its functions and processes; including staffing, scheduling, and ...
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Nursing Service Manager
1 week ago
Aurora Innovations Grayford, United StatesAre you looking for a change? Then contact us for the position of Ambulatory Care Nursing Director (m/f/d) in Hamburg. On behalf of our client, we are seeking a direct hire for this role in the 20095 Hamburg region. Here's what we offer: competitive salary, a secure job with a la ...
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Apex Innovations Miamitown, United StatesArea Sales Manager Gastronomy (m/f/div) The private brewery ERDINGER Weißbräu is one of the most renowned brewery addresses in the premium wheat beer segment with export activities in over 90 countries. State-of-the-art production facilities, innovative marketing, and the high co ...
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Sales & Service Technician
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Pro Lift Doors - Sugar Land Sugar Land, United StatesJob Description · Job DescriptionLooking to join a growing team with Star Google reviews? · ProLift Garage Doors of Sugar Land is seeking an ambitious Sales and Service Technician to join us. The Sales and Service Technician is responsible for installing, troubleshooting, repairi ...
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Sales Manager
1 week ago
Total Quality Logistics Harrison, United StatesAbout the role: · As a new Sales Manager for TQL, you will be leading a mid-to-large team of highly motivated logistics sales representatives, responsible for driving revenue and providing unmatched service to our customers. This is a highly competitive, transactional sales indu ...
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Food and Nutrition Service Manager
4 weeks ago
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Sales Manager
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Total Quality Logistics Harrison, United StatesAbout the role: · As an LTL Sales Manager, you will spend your first six months aggressively learning our business and working closely with our sales and leadership team. Upon completion of your training, you will be assigned to lead a team of sales employees, responsible for dr ...
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Sales Manager
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Customer Service Manager
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Catalent Inc Lawrenceburg, United States**Customer Service Manager** · **Position Summary:** · Catalent is a global, high-growth, public company, and a leading partner for the pharmaceutical industry in the development and manufacturing of new treatments for patients worldwide. Your talents, ideas, and passion are esse ...
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Resident Service Manager
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Greystar Real Estate Partners LLC Oxford, United StatesJob Details, Resident Service Manager - Student Living **Resident Service Manager - Student Living** · **Resident Service Manager - Student Living** · locationsLevel 27, Oxford, OH time typeFull time posted onPosted 3 Days Ago job requisition idR Manages customer support to res ...
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Warehouse Associate
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American Freight Furniture Batesville, United States** Warehouse Associate** · **Job Category****:** Merchandising **Requisition Number****:** WAREH006296 Showing 1 location **Job Details** · **Description** · The Warehouse Associate position exists to ensure effective movement and management of inventory between the dock, sale ...
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Personal Banker
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PNC Financial Services Group Batesville, United StatesJob Profile · Position Overview · At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture wher ...
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Personal Banker
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Chief Fiduciary Officer
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Financial Advisor
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PNC Batesville, United StatesPosition Overview · At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our em ...
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clerk, retail lead
2 days ago
Morrison Healthcare Batesville, United States Full time**CLERK, RETAIL LEAD (FULL-TIME)** · **Location**: Panola Medical Center- 303 Medical Center Dr Batesville, MS *Note: online applications accepted only.* **Batesville, Mississippi 38606** · **Posted Date:** Jun 29, 2021 · We are now hiring for a full-time **LEAD RETAIL CLERK** ...
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Lumber Yard Manager
2 days ago
Gillman Home Center Batesville, United StatesJob Description · Job DescriptionThe Lumber Yard Manager is responsible for ensuring and providing excellent customer service, performing and supervising the tasks involved in the overall operation of the lumber yard and associated equipment. · Essential Functions: · Embody the ...
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Shift Manager
4 weeks ago
Wendy's Batesville, United StatesWendy's - 11 ALPINE DRIVE [Restaurant Shift Supervisor] As a Shift Manager at Wendy's, you'll: Train, develop and mentor a team of Crew Members each shift; Create a warm, welcoming work and dining environment; Monitor and reinforce food safety procedures; Maximize store sales and ...
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Assistant General Manager
7 hours ago
Wendy's Batesville, United StatesWhy Wendy's · The Assistant Manager is responsible for keeping our restaurant exceptionally clean and well-run. He or she will assist the General Manager in the day-to-day fast food restaurant operations and in managing the staff of our Wendy's. These duties will include executin ...
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Lumber Yard Manager
2 days ago
Gillman Home Center Batesville, United StatesThe Lumber Yard Manager is responsible for ensuring and providing excellent customer service, performing and supervising the tasks involved in the overall operation of the lumber yard and associated equipment. · Essential Functions: Embody the GHC culture of treating our team me ...
Regional Customer Service/Sales Manager - Batesville, United States - Hearing Health USA Company
4 weeks ago
Description
** Regional Customer Service/Sales Manager**
**Job Category****:** Call Center Management **Requisition Number****:** REGIO001827 Showing 1 location **Job Details**
**Description**
Alpaca Audiology LLC, on behalf of Taylor Hearing Centers is looking for a dedicated, supportive Regional Customer Service/Sales Manager who will ensure that sales and customer service objectives for a specific region within the company are met. The Regional Customer Service/Sales Manager will fully educate themselves on the specific region: location, insurances, exceptions, company/process changes, in addition to coaching, training, and motivating advocates. They will continue to support advocates after training by monitoring their progress, ensuring that they understand and meet expectations, answer their questions, and provide them with ongoing feedback and inspiration. Individual should be sales/goals driven. Individual should also be analytical, supportive, and prepared to act as a resource to advocates.
Responsibilities:
Train/prepare regional advocates to communicate effectively with customers and keep them on their patient journey and increase revenue within the region
Troubleshoot issues with advocates and customers (when necessary).
Oversee and set sales targets for outbound and inbound calls.
Ensure that advocates understand and comply with all customer service/sales objectives, performance standards, and policies.
Set clear team goals and KPIs.
Measure performance with KPIs such as conversion, quality, call waiting, productivity, etc.
Answer advocate questions regarding best practices or difficult calls.
Identify operational issues and suggesting possible improvements.
Monitor and evaluate advocate performance, providing learning or coaching opportunities, and taking corrective action, if necessary.
Prepare reports and analyze data to assist executive management as they determine call center goals.
Work with other managers to support advocates and maximize customer satisfaction.
Requirements:
Associates degree or higher.
Call center, customer service, sales, and supervisory experience.
Proficiency with technology, especially computers, software applications, and phone systems.
Must be proficient in Excel.
Exceptional verbal and written communication skills.
Strong understanding of company products, policies, and services.
Ability to coach, train, and motivate employees and evaluate their performance.
Excellent problem solving, leadership, and customer service skills.
Analytical, efficient, and thorough.
Ability to remain calm and courteous under pressure and navigate tense situations, especially during busy hours.
Additional Preferred Skills:
Ability to work independently with accountability and ownership.
Planning, organizing and multi-tasking skills along with disciplined time management.
Attention to detail and follow through.
Focus through ambiguity.
Persuasive approach to influence outcome.
*****Applicants must have a flexible work schedule**
**Qualifications**
**Skills**
**Behaviors**
**:**
**Motivations**
**:**
**Education**
**Required**
Associates or better.
**Experience**
**Licenses & Certifications**
