Staff Threat Prevention Engineer - Madison, United States - Zendesk

Description

Job Description

We are seeking a Senior Cloud Security Engineer to join our dynamic team. In this role, you will be responsible for designing, implementing, and maintaining security solutions for our cloud environments. Applying your expertise in cloud security standard processes and technologies, you will play a key role in safeguarding our cloud infrastructure, applications, and data against emerging threats and vulnerabilities. As a leader in our security team, you will collaborate closely with multi-functional teams to integrate security into the development lifecycle, mentor junior team members, and drive initiatives to enhance our cloud security posture. If you are passionate about cloud security, possess strong technical skills, and thrive in a collaborative environment, we want to hear from you. Join us in protecting our cloud assets and shaping the future of our security program

What you'll be doing

• Design and review architecture and technical specifications for cloud-based solutions to ensure alignment with security requirements.
• Conduct security assessments, risk analysis, and vulnerability assessments of cloud infrastructures.
• Monitor and respond to security incidents and breaches in cloud environments, including intrusion detection and incident response.
• Collaborate with multi-functional teams to integrate security standard methodologies into cloud development lifecycles.
• Stay ahead of with industry trends, emerging threats, and standard processes in cloud security.
• Provide technical guidance and mentorship to junior security team members.
• Lead the implementation and maintenance of secure DevOps practices, including continuous integration/continuous deployment (CI/CD) pipelines, infrastructure as code (IaC), and container security (e.g., Docker, Kubernetes).
• Collaborate with cloud service providers and third-party vendors to evaluate and integrate new security technologies and features into existing cloud architectures.
• Conduct security training and awareness programs for development teams to promote a security-first culture and ensure alignment to cloud security policies.
• Lead incident response exercises and tabletop simulations to test the effectiveness of cloud security incident response plans and procedures.
• Contribute to the development of security documentation, including security playbooks, standard operating procedures (SOPs), and security architecture diagrams for cloud environments.
• Participate in audits and compliance activities related to cloud security standards (e.g., ISO 27001, SOC 2, GDPR)
• Engage with regulatory compliance teams to ensure cloud environments meet industry-specific compliance requirements (e.g., HIPAA, PCI DSS, GDPR).

What you bring to the role

• Expertise in Cloud Security: Ability to design, implement, and maintain security solutions for cloud environments across multiple platforms (e.g., AWS, Azure, GCP).
• Strong Technical Skills: Proficiency in security tools and technologies specific to cloud environments, scripting languages, and automation for security tasks.
• Problem-Solving Abilities: Capacity to analyze complex security challenges in cloud architectures and develop innovative solutions to mitigate risks and enhance security posture.
• Leadership and Collaboration: Demonstrated ability to lead security initiatives, work effectively with multi-functional teams, and mentor junior team members in cloud security standard processes.
• Communication Skills: Excellent verbal and written communication skills to articulate security concepts, present technical information to both technical and non-technical audiences, and collaborate with partners at all levels.
• Strategic Thinking: Capacity to align security strategies with business objectives, anticipate future security requirements, and provide recommendations for enhancing cloud security capabilities.
• Regulatory Compliance Knowledge: Understanding of industry-specific compliance requirements and experience ensuring cloud environments adhere to relevant regulations and standards.

Basic Qualifications:

• Proven 5+ years experience in information security, with a focus on cloud security.
• In-depth knowledge of cloud platforms (e.g., AWS, Azure, GCP) and their security features.
• Hands-on experience with cloud security tools such as AWS Security Hub, Azure Security Center, or Google Cloud Security Command Center.
• Proficiency in scripting and automation (e.g., Python, PowerShell, Terraform) for security tasks in cloud environments.
• Strong understanding of networking concepts, encryption technologies, and identity and access management (IAM) in cloud environments.
• Relevant certifications such as CISSP, CCSP, AWS Certified Security – Specialty, or equivalent is a plus.
• Excellent communication skills and ability to articulate sophisticated security concepts to technical and non-technical business partners.
• Bachelor's degree in Computer Science, Information Technology, or related field.

Where We Work:

Hybrid:

Being digital first doesn't mean we're digital only. In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our {insert location} office on a weekly basis for part of the week. The specific in-office schedule is to be determined by the hiring manager.

#LI-SM12

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

The US annualized base salary range for this position is $158,000.00-$238, This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.

Zendesk crée des logiciels pour de meilleures relations avec les clients. Nous donnons aux organisations le pouvoir d'améliorer l'engagement envers leurs clients et de mieux les comprendre. Les produits de Zendesk sont faciles à utiliser et à implémenter. Ils donnent à nos clients la souplesse d'agir rapidement, la possibilité de se concentrer sur l'innovation et de suivre la croissance de l'entreprise.

Plus de clients payants utilisent les produits Zendesk dans plus de 150 pays et territoires. Situé à San Francisco, Zendesk est actif aux États-Unis, en Europe, en Asie, en Australie, et en Amérique du Sud.

Vous êtes curieux à propos de notre implication dans la communauté? Découvrez la fondation Zendesk Neighbor Foundation pour en apprendre plus et comprendre notre contribution dans nos communautés.

Zendesk est un employeur promouvant l'égalité des chances d'emploi et nous sommes fiers de nos efforts continus pour favoriser la diversité globale, l'équité et l'inclusion en milieu de travail. Les décisions d'embauche sont prises selon des critères professionnels sans égards à la race, l'origine ethnique, la couleur, la religion, le genre, l'orientation sexuelle, l'identité de genre, le statut d'état civil, l'âge, l'information génétique, le pays d'origine, les handicaps, le statut de militaire ou de vétéran ou d'autres classifications protégées par la loi applicable.

En soumettant votre application, vous acceptez que Zendesk puisse collecter vos données personnelles pour le recrutement, la planification mondiale de l'organisation et des usages connexes. L'Avis de confidentialité du Candidat Zendesk explique quelles informations personnelles Zendesk peut traiter, où Zendesk peut traiter ces informations personnelles, ses raisons pour traiter ces informations personnelles et les droits que vous pouvez exercer quant à l'utilisation de Zendesk de vos informations personnelles.