Employee (m/f/d) for Customer Support - Roots, PA, United States - SilverLinx

SilverLinx

Verified Company

Roots, PA, United States

1 week ago

Posted by:

James Miller

beBee Recruiter

Freelance

Description

At Roots, PA, we are expanding our overall range of home care services with our new online shop and taking another step towards making care easier to live with.

The shop will offer a wide range of care aids, hygiene and wellness products, and we are looking for a motivated support for our customer service team.

Do you enjoy talking on the phone and advising customers? Do you want to work for a company with a social impact? Then you've come to the right place

What to expect:

Responding to all inquiries and solving challenges for our customers via email and phone within the online shop
Proactively and empathetically advising customers on product questions
Processing complaints and returns
Recording and maintaining customer data
Collaborating with other departments, particularly to ensure customer needs are met
Actively shaping (new) processes to maintain high customer satisfaction
If needed: supporting our inside sales team

What you bring:

Successfully completed commercial training or a comparable qualification
Practical experience in customer support ideally in an ecommerce environment
Confident in communicating with customers via phone and in writing
Interest in topics related to care and hygiene
Solid technical understanding and good PC skills (MS Office; Salesforce is a plus)
Independent, thorough, and reliable work ethic
Excellent communication skills in German

What we offer: