Lead, Transfer Graduation Unit - San Bernardino, United States - California State University

California State University

Verified Company

San Bernardino, United States

1 day ago

Posted by:

Mark Lane

beBee recruiter

Description

Job no: 538312

Work type:
Staff

Location:
San Bernardino - San Bernardino Campus

Categories:
Unit - APC - Academic Professionals of California, Administrative, Probationary, Full Time, Telecommute eligible (work onsite as scheduled and/or as requested and telecommute as scheduled)

Job Summary:

This position is intended to coordinate the workflow and daily operations for the Transfer & Graduation Counselors (TGCs) in the Office of the Registrar (OTR).

The incumbent will also provide training for new TGCs, coordinate outreach/tabling activities with other campus offices, and assist the Associate Registrar in ensuring that unit operational needs are met.

Minimum Qualifications:
Required Education and Experience

Experience:

Possession of these knowledge and abilities is typically demonstrated through the equivalent of three years of progressively responsible professional student services work experience.

One year in the program area to which assigned may be preferred but is not required.

A master's degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience.

A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling.

Education:

Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate course work in counseling techniques, interviewing, and conflict resolution where such are job-related.

Duties and Responsibilities

Perform independent student advisement and guidance in individual and group settings, including handling situations escalated by the Transfer and Graduation Counselors (such as meeting with students who are dissatisfied or who present complex academic scenarios).
Coordinate with faculty and student services partners in Academic Advising, College of Extended and Global Education (CEGE), college offices, Academic Success and Undergraduate Advising (ASUA), Graduate Studies, etc. to find creative, coordinated solutions for student situations related to degree attainment.
Analyze/utilize the California Education Code, Title 5, CSU Chancellor's Office memos and policies, as well as CSUSB policies and procedures to assist in resolving student situations related to degree attainment.
Prepare degree audits and graduation checks.
Lead the team of Transfer and Graduation Counselors (TGCs) in the Office of the Registrar operations:
Coordinate and monitor workflows to ensure that OTR targets and deadlines are met. Adjust to meet circumstances as necessary.
Track enrollment and graduation trends through degree audit and graduation check data.
Plan, develop, and conduct training for new and seasoned TGCs. Write and maintain training documentation.
Identify and propose remedies for administrative barriers to graduation.
Deliver presentations at new student orientations and various advising events.
Enhance the student experience by developing streamlined OTR procedures in conjunction with Admissions, Academic Advising, Financial Aid, CEGE, etc.
In collaboration with the TGCs responsible for special populations, including but not limited to transfer students, returning students, international students, military students, to develop and support outreach resources in successful transfers and graduations.
Work with the staff and administrators in CEGE to develop memorandum of understandings (MOUs) with international partner institutions. Provide academic guidance to the students who enroll at CSUSB through those agreements.
Other related jobduties as assigned

Required Qualifications

Thorough knowledge of the principles of individual and group behavior.
General knowledge of the principles, practices, and trends of the Student Services field as well as general knowledge of the policies, procedures, and practices of a Registrar's Office.
General knowledge of individual counseling techniques.
General knowledge of the organizational procedures and activities of CSUSB.
Working knowledge of student services programs outside the Office of the Registrar.
Ability to analyze complex situations accurately and adopt effective courses of action.
Advise students individually and in groups on complex studentrelated matters.
Determine appropriate courses of action and proper techniques to utilize while engaged with individuals in personal interactions of an argumentative or sensitive nature.
Interpret and evaluate descriptions and explanations of problems brought forward by individuals or student organizations, analyze and define the problem, draw valid conclusions, and project consequences of various alternative courses of action.
Carry out a variety of professionally complex assignments without detailed instructio