- Assists customers with routine account-related requests such as:
- Funds Transfers
- Automatic funds transfers
- Stop Payments
- Inquiries about bank deposit products and service charges
- Inquiries about ATM and Debit Card usage and limits
- Inquiries about check and savings accounts transactions
- Inquiries about funds availability
- Online Banking Support
- Interviews customers to obtain information and explain available financial services, such as savings and checking accounts, Individual Retirement Account, Certificates of Deposit, savings bonds, and securities. Deliver a high level of service through identifying relationship opportunities; matching appropriate products to customer needs; performing account maintenance inquiries and migrating customers to alternative banking solutions.
- Orders checks and/or ATM/debit cards as authorized.
- Answers customer questions and investigates and corrects errors, following customer and establishment records.
- Possess expert knowledge on a wide array of products and services.
- Refer customers to people who specialize with the type of problem or query they present.
- Accountable for ensuring a delightful customer experience.
- Complies with all applicable laws and regulations.
- Maintains new and closed account reports as assigned.
- Must demonstrate a business professional image and demeanor
- Attendance and punctuality are essential functions of the job
- Fill in for tellers as needed.
- Assists with loan applications/documents.
- Ability to work various hours/locations as assigned to meet the needs of the business (open/close)
- Other duties as assigned
- High School Diploma
- Prior banking experience preferred
- Complete additional training (on/off site), as assigned
- Customer Service Representative Certificate (ABA)
- Team player.
- Effective listener and communicator.
- Good interpersonal skills; able to work well with a wide range of people.
- Good organizational and time management skills.
- Strong sense of customer service.
- Strong attention to detail.
- Ability to follow instructions and procedures.
- Good problem solving and troubleshooting skills.
- Proficient computer skills.
- Flexibility and ability to multi-task.
- Knowledge of all accounts offered.
- Sitting for long periods of time; occasional bending, squatting, kneeling, stooping; good finger dexterity and feeling; frequent repetitive motions; talking, hearing, and visual acuity.
- Frequent lifting (up to 25 pounds of paper supplies or minor office equipment).
- Normal office environment.
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Universal Banker - Yukon, United States - F&M Bank
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Description
Job Summary:This position opens accounts, fields and resolves customer service issues, research account problems, resolves complaints, and corrects records.
Essential Functions:
This work is sedentary and requires the following physical activities: